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    Proof
    Aussie Plumbing — ad spend scaled 1.8× with enquiries up 2.1×, so each enquiry cost lessI-ELEC — a 231-page electrician website for Inner SydneyWhat a plumbing lead costs on Google AdsWhat a lead costs on Google Ads, industry by industrySLS Solicitors — cost per recorded Google Ads conversion down 58.48%Wilco Plumbing — search campaigns and service pagesWilco Plumbing — service menus and guided enquiriesHow much should a trade business spend on marketing?State Choice Plumbing — a drains, hot water and gas websiteAussie Drains — a 600-page drain website for SydneyWhat an electrician lead costs on Google AdsAussie Electrical — a 650-page electrical website for SydneyThe most efficient ways for a trade business to get leadsEOL Melbourne — click-to-enquiry rate up from 28% to 33.4%What a cleaning lead costs on Google AdsAlliance Plumbing — ad spend scaled 1.8× with enquiries up 2.1×, so each enquiry cost lessImpress Blinds — cost per recorded Google Ads conversion down 62.63%FixCare Property - cost per enquiry down 28%Rubbish Removal WA — cost per enquiry down 53.18%Floral Cakery — cost per enquiry down 49.82%ILLUMINATE Laser Emporium — cost per enquiry down 48.54%Sydney Fence Painting — cost per enquiry down 33.68%Alliance Plumbing — cost per enquiry down 29.6%Gridless Build Solutions — cost per enquiry down 29.16%FacilityWorx — cost per enquiry down 23.62%Cornerstone Roofing — cost per enquiry down 20.47%Council finance — budgeting and workforce designCouncil planning — clearer approvals and reportingCultural audiences — media strategy and creative conceptsCommunity participation — surveys, maps and project pagesPublic-sector research — survey design and analysisPublic art — site studies and visual conceptsRegional identity — visitor guides and wayfinding conceptsCouncil systems — integration and migration planningA pressure washing business — service-led search campaignsA pressure washing business — a clear enquiry journeyA carpet cleaner — Google Ads built around cleaning servicesA roofing company — campaigns for repairs and restorationA CCTV installer — campaigns for security enquiriesA fence painter — search campaigns for specific surfacesA maintenance business — live in 8 weeks, 3 stacks gone5.0 across every Google review$120M+ in media under management250+ active engagements across five countries
    FacilityWorx

    Commercial cleaning · Brisbane, Gold Coast and Sunshine Coast, QLD

    FacilityWorx: a commercial cleaning website for three Queensland regions

    We built a home page headline that names each of three regions in turn, and region pages naming 55 suburbs. We also added industries and Services menus with 19 industries and 16 services, plus a mine site consulting page.

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    Services
    Website design and build · Industry, service and region pages · Resource library with filters · Mine site consulting page · Mobile call and quote design
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    The case study

    In this case study

    White paper · PDF

    Marketing for home services in Australia

    58 pages · 2.3 MB

    Download this PDFRead it on the page

    We built a home page headline that names each of three regions in turn, and region pages naming 55 suburbs. We also added industries and Services menus with 19 industries and 16 services, plus a mine site consulting page.

    The business

    FacilityWorx delivers structured cleaning programs for offices, healthcare, retail, hospitality and industrial sites across South East Queensland, with local crews and supervisors in Brisbane, the Gold Coast and the Sunshine Coast. Its work runs from daily office cleans and strata common areas to pressure washing, builders cleans and hospital cleaning, and it consults on hygiene and camp services for mine sites and remote operations.

    The brief

    The site had to cover a lot of ground: three regions, nineteen industries and a consulting practice for remote sites, without losing the short path from any page to a quote.

    The brief was to give each kind of buyer a page about their site, to answer the questions facility managers ask before they call, and to keep the same site brief form one step away everywhere.

    A headline for each region

    The home page opens with Commercial cleaning, engineered for, followed by a region that changes in turn: Brisbane, the Gold Coast and the Sunshine Coast. A line above names all three, and the quote form shares the first screen. Further down, three region cards lead to pages that name 55 suburbs between them.

    Two menus and a mining practice

    The header carries an Industries menu with 19 sectors, from retail and education to onshore mining, defence and maritime work, and a Services menu with 16 cleans, from office and medical cleaning to hospital cleaning and maintenance, pressure washing and kitchen deep cleans. Mine site consulting has its own link. That page sets out 16 consulting services, a six-step approach from inspect to monitor and a worked example of a preliminary remote-site inspection, and asks for a site assessment rather than a quote.

    Pages written for the site in question

    Service and industry pages open with their own headline and a quote form whose subtitle names the work, such as Tell us about your pressure washing site. The pressure washing page speaks to carparks, building facades, walkways and fleet, and the onshore mining page to camp housekeeping, plant area cleaning and shutdown crews.

    40 guides, sorted for the reader

    The resources page holds 40 guides with 17 topic filters, from pricing and scheduling to strata, construction and sustainability, a Brisbane or Gold Coast filter and a search box. The guide on pressure washing rules in Brisbane, for example, is tagged Exterior and Brisbane and opens with a short answer before the detail. A pricing page explains the three ways a contract is costed, and a scope page lists what a typical program includes.

    Built for phones

    On a phone the header shrinks to the logo, a call icon and the menu, and a two-button bar stays fixed to the bottom of every page: Free quote on the left, Call now on the right. The rotating headline still names a region on the first screen, and service pages put a quote button and a tap-to-call number directly under the headline.

    What it connects to

    The site is where the FacilityWorx Google Ads land. Ads for a type of work point to the page for that work, from pressure washing to builders cleans and kitchen deep cleans, and ads for a sector point to industry pages such as onshore mining. Each page carries a form that asks about the site. The FacilityWorx campaign case study reports how the ads performed and which kinds of work they brought in.

    For a cleaning business covering more than one city, see our website design services and marketing for cleaning businesses.

    Key design decisions
    • A home page headline that names each of three regions in turn, and region pages naming 55 suburbs.
    • Industries and Services menus with 19 industries and 16 services, plus a mine site consulting page.
    • A resources page with 17 topic filters and a city filter, and a fixed Free quote and Call now bar on phones.
    • An 81-page site covering Brisbane, the Gold Coast and the Sunshine Coast, with a headline that names each region in turn.

    Tags

    • Website design
    • Commercial cleaning
    • South East Queensland

    A website built around your business.

    Tell us about your services, your customers and the next step you want them to take. We will shape the design and page structure around that brief.

    The work

    Select a screenshot to enlarge it.

    • FacilityWorx home page with the headline naming the Gold Coast beside a quote form
      FacilityWorx home page with the headline naming the Gold Coast beside a quote form
    • FacilityWorx Industries menu listing 19 industries in three columns
      Industries menu — 19 industries in three columns, from retail and education to remote sites and maritime work.
    • FacilityWorx Services menu listing 16 cleaning services, with the headline naming the Sunshine Coast behind it
      Services menu — 16 services, including aged care and hospital cleaning and maintenance.

    More project detail

    Project highlights

    Project highlights

    What we delivered for FacilityWorx.

    A closer look at the services and features delivered. Open a tile for the source behind each detail.

    • Project highlight

      Three regions

      local pages, industry services and a resource library

      Website delivery

    • 81

      Pages in the live site: services, industries, guides and help pages

      Live sitemap count

    • 40

      Guides for facility managers, filtered by 17 topics and by Brisbane or the Gold Coast

      Live sitemap count

    • 16

      Service pages, from office and medical cleaning to hospital cleaning and maintenance

      Live sitemap count

    • 19

      Industries in the menu, from retail and education to mining, defence and maritime

      Counted on the live site

    • 55

      Suburbs named across the Brisbane, Gold Coast and Sunshine Coast region pages

      Counted on the live site

    Project notes

    Page counts are the unique page addresses in the site's live sitemap. Screenshots show the delivered website. Campaign outcomes, where included, use the periods and definitions in the linked advertising case study.

    Quick summary
    Inside the build

    Insights

    Inside the build

    Details from the FacilityWorx project. Open a card for the finding and its source.

    • The build

      49%

      Half the site is guides, written for the people who sign cleaning contracts

      • Guides49%
      • Service pages20%
      • Industry pages15%
      • Home, help and company pages16%

      40 of the 81 pages are guides, on questions such as how often an office needs cleaning, what a contract includes and the council rules for pressure washing. The resources page sorts them by 17 topics and by Brisbane or the Gold Coast, with a search box beside the filters.

    • The build

      3

      The home page headline names each region in turn

      The opening headline reads Commercial cleaning, engineered for, then cycles through Brisbane, the Gold Coast and the Sunshine Coast. Each region also has its own page listing the suburbs it covers, 55 across the three.

    • The build

      16

      Mine site consulting has its own page and its own menu link

      Remote and resource-sector work sits beside the cleaning menus as Mine site consulting. The page sets out 16 consulting services, a six-step approach from inspect to monitor, and a worked example of a preliminary remote-site inspection, with a button to request a site assessment.

    Full-page and device views
    Design details

    Inside the website

    The thinking behind the pages.

    1. Website detail

      A headline for each region

      The home page headline cycles through Brisbane, the Gold Coast and the Sunshine Coast, with the quote form on the same screen.

      FacilityWorx home page with the headline naming the Gold Coast beside a quote form
      Open full-size screenshot
    2. Website detail

      A menu for every industry

      The Industries menu lists 19 sectors, and each opens a page with its own headline and a quote form for that kind of site.

      FacilityWorx Industries menu listing 19 industries in three columns
      Open full-size screenshot
    3. Website detail

      A page for mine sites

      Mine site consulting sets out 16 consulting services, a six-step approach and a worked example, and asks for a site assessment.

      FacilityWorx mine site consultation and inspection page with four focus areas under the headline
      Open full-size screenshot
    4. Website detail

      Guides sorted by topic and city

      40 guides sit behind 17 topic filters, a Brisbane or Gold Coast filter and a search box, so a reader finds the answer for their city.

      FacilityWorx resources page with topic filters, a Brisbane and Gold Coast filter and a search box
      Open full-size screenshot
    5. Website detail

      Service pages that ask about the site

      Each service page opens with its own headline and a form subtitle that names the work, then sets out the scope and common questions.

      FacilityWorx pressure washing page with its own headline and a quote form for the site
      Open full-size screenshot
    6. Website detail

      Region pages that name the suburbs

      Brisbane, the Gold Coast and the Sunshine Coast each have a page naming the suburbs covered, 55 between them.

      FacilityWorx Gold Coast region page listing the suburbs it covers
      Open full-size screenshot
    7. Mobile experience

      Free quote and Call now, pinned on phones

      On a phone a two-button bar stays fixed to the bottom of every page, under a header that keeps a call icon.

      FacilityWorx pressure washing page on a phone with a quote button and a tap-to-call number
      Open full-size screenshot
    Project journey
    FacilityWorx

    Campaign work · FacilityWorx

    The campaign behind the enquiries.

    See the advertising work for FacilityWorx, with the results and measurement explained in each campaign case study.

    Campaign case study

    FacilityWorx: 44% lower cost per commercial cleaning enquiry

    FacilityWorx: 44% lower cost per commercial cleaning enquiry. See the campaigns, customer journey and measured results.

    Read the campaign case study
    FAQ

    The questions this raises.

    The brief, the design and how the website supports the wider customer journey.

    The first call is free and there is no deck.

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    Why does the home page headline change?

    FacilityWorx works in three regions. The headline cycles through Brisbane, the Gold Coast and the Sunshine Coast, and each region has its own page listing the suburbs it covers.

    What are the 40 guides for?

    They answer the questions facility managers ask before they call, such as how often to clean, what a contract includes and the rules for pressure washing. The resources page filters them by topic and by city.

    Why is mine site consulting on a separate page?

    It is a different kind of work from a cleaning contract. The page sets out 16 consulting services and a six-step approach, and asks for a site assessment instead of a quote.

    How does the site work on a phone?

    The header keeps a call icon and the menu, and a Free quote and Call now bar stays fixed to the bottom of every page.

    How does the website connect to the Google Ads?

    Ads for a type of work point to the page for that work, each with a form that asks about the site. The campaign case study reports the results.

    What did SoudCoh deliver for FacilityWorx?

    81 pages: 16 services, 12 industry pages in the sitemap, 40 guides and the help pages buyers check. A home page headline that names each of three regions in turn, and region pages naming 55 suburbs. Industries and Services menus with 19 industries and 16 services, plus a mine site consulting page. A resources page with 17 topic filters and a city filter, and a fixed Free quote and Call now bar on phones.

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    A clear scope, a considered design and a practical next step.