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    Proof
    Impress Blinds — cost per enquiry down 62.63%, $23.6 to $8.82SLS Solicitors — cost per enquiry down 58.48%, $84.64 to $35.14FixCare Property — cost per enquiry down 56.36%, $35.24 to $15.38Rubbish Removal WA — cost per enquiry down 53.18%, $71.02 to $33.25Floral Cakery — cost per enquiry down 49.82%, $13.83 to $6.94ILLUMINATE Laser Emporium — cost per enquiry down 48.54%, $138.65 to $71.35Aussie Plumbing — cost per enquiry down 41.96%, $117.75 to $68.34Sydney Fence Painting — cost per enquiry down 33.68%, $136.62 to $90.61Alliance Plumbing — cost per enquiry down 29.6%, $81.26 to $57.21Gridless Build Solutions — cost per enquiry down 29.16%, $78.16 to $55.37FacilityWorx — cost per enquiry down 23.62%, $157.13 to $120.01Cornerstone Roofing — cost per enquiry down 20.47%, $41.71 to $33.17A council finance platform — 194 of 194 requirements metA council finance build — 14 weeks to UAT, −34% 10-yr costA cultural institution — $634K of $750K kept workingA council platform — $470,106 built vs $503,262 SaaSA federal agency — n=5,000 prevalence survey at ±1.4%A civic mural — 36 concepts for a 71m × 9m wallA regional shire — 32-page visitor guide, 3 weeks earlyA shire council — one platform retiring 8 of 9 vendorsA pressure washing business — 138 jobs at A$20.43 eachA pressure washing business — 21.20% conversion rateA carpet cleaner — 53 jobs in 15 days at A$24.92 eachA roofing company — 68 quote requests in 35 daysA CCTV installer — 39 qualified leads in 15 daysA fence painter — 36 jobs in 24 days, quotes by day 3A maintenance business — live in 8 weeks, 3 stacks gone41 numbered clauses, published in full5.0 across every Google review$120M+ in media under management250+ active engagements across five countries

    Performance Max One campaign, every surface.

    Search, Shopping, YouTube, Display, Gmail, Maps and Discover, from one budget. The reach is real and so is the trade: you hand Google the targeting and most of the placement. Run with the remaining controls set properly it is a strong channel. Run on defaults it is an expensive way to lose sight of your account.

    Below roughly A$50K a month in spend, a tight Search and Shopping build usually beats it · If that is your account, the audit will say so before you spend a dollar with us

    Inside the account

    Seven ways this
    campaign flatters itself.

    None of these are exotic. They are what we find in almost every Performance Max account we open, and most of them make the campaign report look better rather than worse.

    • Switched on over the top of a working account

      Performance Max outranks standard Shopping and takes searches your Search campaigns were already winning. The new campaign looks superb in its first month because it absorbed sales you had already paid to earn.

    • No brand exclusions, so you buy your own name

      People type your business name, Performance Max serves them, and the platform reports every one of those sales as something the automation found. Excluding brand terms takes ten minutes and changes what the numbers mean.

    • One asset group holding the whole business

      Every service or product line sharing one set of headlines and one set of images. The automation then has nothing to distinguish between them, so it optimises toward whichever is cheapest to serve.

    • The wrong conversion, chased harder than ever

      Newsletter signups and quote requests counted the same. A person makes that mistake slowly; automation makes it at full speed, because it is very good at finding whatever is cheapest to produce.

    • Turned on with nothing to learn from

      Performance Max needs conversion history. Started on a new account with none, the first month is spent buying data that a tightly built Search campaign would already have paid for at a lower price.

    • Assets left for Google to generate

      Leave the slots empty and the platform will write text and assemble video from your website. That output becomes your brand on YouTube and Gmail, and nobody at your business ever signed it off.

    • Judged on its own report card

      Performance Max reports at campaign and asset-group level, so it can look excellent while the account overall does not improve. Without a baseline, you cannot tell demand it created from credit it took.

    The campaign, actual size

    Fewer dials. Bigger consequences.

    Everything the automation can do is assembled out of what you give it, inside a fixed shape. These are the platform limits every Performance Max campaign is working inside — product facts, not performance claims.

    • 7

      Google surfaces, one budget

      Search, Shopping, YouTube, Display, Gmail, Maps and Discover, served from a single campaign.

    • 100

      asset groups per campaign

      The main structural dial you still hold. Most accounts we take over are using exactly one of them.

    • 15

      headlines per asset group

      Thirty characters each, same as a search ad. Written per line of business, never recycled across the account.

    • 5

      long headlines per asset group

      Ninety characters. These carry the offer on the surfaces where there is room for a sentence.

    • 20

      images per asset group

      Plus logos and video. Every empty slot is one the platform will fill on your behalf.

    • 25

      search themes per asset group

      The closest thing Performance Max has to keywords — and they are a hint to the system, not an instruction.

    So here is the trade, written out rather than glossed over.

    Anyone who tells you Performance Max is fully controllable has not run one. The list on the left is yours. The list on the right is not, and no amount of management changes that — which is exactly why the left-hand column gets done properly.

    • You setThe budget, and the target cost per action or return on ad spendGoogle decidesHow much of that budget goes to each surface, and when
    • You setWhich conversion actions count, and what each one is worthGoogle decidesWhich people inside your signals it decides to chase
    • You setEvery asset — headlines, descriptions, images, logos, videoGoogle decidesWhich combination is assembled, and where it is shown
    • You setAudience signals, customer lists and search themesGoogle decidesWhether to follow those signals or go past them
    • You setBrand exclusions, account-level placement and content exclusionsGoogle decidesNearly everything else about placement and targeting
    • You setThe product feed, and which products are in itGoogle decidesWhich of those products get the impressions
    Three real accounts

    Pink Flamingo · 41-day period

    A$20.43

    Cost per job booked

    138 jobs from A$2,819.92 of ad spend

    Cleanetic Perth · 15-day period

    53

    Jobs from a brand-new account

    A$24.92 cost per job · no conversion history at launch

    Cornerstone Roofing · 35-day period

    68

    Quote requests booked

    Ready before the storm · insurance-literate

    Figures are from live client accounts and are dated in each case study. They are controlled Search builds, which is the point: this is the conversion history Performance Max needs before it has anything to learn from. They are what those campaigns did, in those markets, at those budgets — not a forecast for yours.

    Ten things happen on a Performance Max account. Here they are, in order.

    Handing a channel to automation does not mean there is less work. It means the work moves earlier — into the conversions, the exclusions and the creative, where it is still yours to get right.

    1. Decide whether you should be running it at all

      The test is real conversion history, a budget that can feed the learning, and either a product feed or a clearly defined set of services. Below roughly A$50K a month in spend, a tight Search and Shopping build usually beats it — and we will say so.

    2. Fix the conversions before the campaign exists

      We set one primary action that represents the money, put values on it, strip the duplicates, and import lead quality back from your CRM where the system allows. Automation amplifies whatever you point it at, so it gets pointed at the right thing first.

    3. Brand exclusions on day one

      We put your own business name on the exclusion list before we enable the campaign, not after the first report. Otherwise you are paying to serve people who already knew who you were and calling it new demand.

    4. Keep Search and Shopping alive and separate

      Exact-match Search still takes precedence over Performance Max on those queries, so a properly built Search campaign holds its ground and gives you a visible baseline. Handing everything to one campaign is the fastest way to stop being able to see anything.

    5. Keep the lines of business separate

      They are split along the lines your business actually runs on rather than lumped into one. Each group gets its own headlines, images, video, landing page and signals, so the reporting can tell you which part of the business is actually working.

    6. Supply real creative, including video

      Fifteen headlines, five long headlines, descriptions, twenty images, logos and video you approved. If the video slot is empty the platform assembles one from your site and runs it on YouTube — we would rather it ran something you signed off.

    7. Feed the signals, then check whether it listened

      Customer lists, remarketing audiences, custom segments built from what people search, and search themes. These steer the learning rather than fence it in, which is exactly why the follow-up check matters.

    8. Fund the learning, not the leftovers

      Performance Max needs enough conversions each week to settle. A budget stretched thin across several campaigns keeps all of them learning and none of them producing, and that is the most common reason it never comes good.

    9. Set every exclusion the platform still allows

      Account-level placement exclusions, content suitability settings, unwanted locations set to presence rather than interest, and the product groups you do not want promoted. The controls are fewer than in Search, which is why none of them are skipped.

    10. Report against the whole account, not against itself

      We report total cost per job or per sale across the whole account, split brand from non-brand, and read it down to the asset. If the account total did not move, Performance Max redistributed the credit rather than creating the demand — and we will tell you so.

    How an engagement runs

    The first ninety days, honestly.

    1. Week 0

      The audit and an honest yes or no

      Thirty to forty-five minutes on what you sell and what a customer is worth, then we open the account. Sometimes the answer is that Performance Max is not the right next move, and you get told that on the first call.

    2. Week 1

      The build

      We set the conversion actions and values, the brand exclusions, the structure behind each line of business, the creative including video, the audience signals, the feed checks and the budget. A second strategist reads all of it before anything is enabled.

    3. Day one

      You press go

      We build every campaign paused so you can read the whole thing first — every asset, every exclusion, every signal. You switch it on when you are ready, not when we are.

    4. Days 1–14

      The learning period, and the discipline it needs

      This is where most accounts are ruined by good intentions. We watch daily and add exclusions and negatives where the money is clearly going wrong, but we do not rewrite targets every second day and reset the learning.

    5. Weeks 3–6

      The read

      We look at which asset groups carry the load, which assets Google is actually serving, what it took from Search and Shopping, and whether total account cost per sale moved. Weak asset groups we rebuild or retired.

    6. From there

      Rhythm

      New creative on a schedule so the system has something fresh to test, signals refreshed from your latest customer data, exclusions maintained, and reporting on a fixed cadence whether the news is good or bad.

    We build every campaign paused, every time. You read the build — assets, signals, exclusions, targets — before a dollar moves. That is a rule we hold ourselves to, not a favour.

    SoudCoh Compound™

    When the platform shows less, the process has to show more.

    Compound is how our team works on any account — six stages every change passes through. Performance Max puts most of its weight on the first and the fifth.

    • Mandate

      You set the number before we spend the money.

      On a channel where you hand over this much control, the number we agree at the start is what keeps everyone honest. Cost per job, cost per sale or return on ad spend — we write it down before launch and report against it for as long as the campaign runs.

    • Ledger

      Every change we make becomes a record you can open.

      Performance Max shows you less than any other campaign type, so we write down more. We date and log every exclusion, asset swap, signal and target change — when the platform will not show its working, ours has to be visible instead.

    The history automation needs.

    Four controlled builds, with the conversion counts and cost per job they produced. This is the data a Performance Max campaign learns from — which is why we build it before we hand anything over. Every tile links to the full breakdown, including the spend behind it.

    Before you ask us anything

    Here is what everybody asks first.

    FAQ

    Performance Max, answered.

    Budget, timing, contracts, who owns the account, reporting, how much control you really have, and when we would tell you not to run it.

    The first call is free and there is no deck.

    Talk to us about your account

    There is no one-size-fits-all answer, but there is an honest floor. Performance Max needs enough conversions each week to settle, so a budget that suits a tight Search campaign will often leave it permanently learning. The smallest companies we work with invest a minimum of A$3,000 a month in ad spend and our largest clients run multiple eight figures a month — and below roughly A$50K a month we usually find a well-built Search and Shopping account beats it. Our management fee is separate, and the first call is free.

    Expect a learning period of roughly two to six weeks, and expect the first fortnight to look erratic — that is the system testing combinations, not a fault. Judging it in week one is the single most common way an account gets ruined, because every target change restarts the learning. We watch it daily and intervene where money is clearly going somewhere it should not, then read it properly from week three. Your budget, your conversion volume and how much history the account already had all move that timeline.

    No long-term lock-in. We would rather keep the work because it is producing than because a contract says you have to stay. What we do ask for is enough runway to be fair to the account — and on this channel that matters more than most, because a campaign judged during its learning period is being judged at its worst. The terms are put in front of you in plain English before anything is signed.

    We own and run the account, because the build is proprietary methodology refined across 250+ engagements — campaign architecture, exclusion libraries, audience stacks and conversion tracking. You get full-visibility reporting on performance and spend at all times, and on long-term marketing agreements ownership and handover options are available to discuss. You will never be in the dark about what is in the account or what it is doing.

    We tell you, in the report, in plain English, and we change what we are doing. Usually that means rebuilding the asset groups, tightening the signals, or moving the budget back into Search and Shopping where you can see and control it. Turning Performance Max off is a legitimate outcome and we have done it. What we will not do is leave it running quietly because the campaign-level report still looks flattering.

    A fixed cadence, good news or bad. Because Performance Max shows less than other campaign types, our reporting deliberately looks wider: total account cost per job or per sale, brand separated from non-brand, asset-group and asset-level performance, and what we changed and why. If the campaign improved but the account did not, you will read that sentence in the report rather than have to work it out yourself.

    A regular campaign targets one surface with controls you can see: keywords, bids, placements, schedules, and reports you can act on. Performance Max runs across Search, Shopping, YouTube, Display, Gmail, Maps and Discover from one budget, and hands targeting, bidding and channel distribution to Google's automation. You still control the budget, the goal, the assets, the signals and a shorter list of exclusions. It is a genuinely different trade, not a better version of the same thing.

    It can, and pretending otherwise would be dishonest. Exact-match keywords in your Search campaigns take precedence, so a well-built Search account holds most of its ground, but Performance Max will take the looser queries and your brand name unless it is excluded. We run brand exclusions from day one, keep Search structured tightly, and report brand separately from non-brand so you can see what is new demand and what is a reshuffle.

    You control the budget, the goal and target, the conversion actions and their values, every asset, the audience signals and search themes, the feed, brand exclusions, account-level placement and content exclusions, and locations. Google decides which surface gets the money, which combination of your assets is shown, and to whom. That is the trade. It is a good trade for some accounts and a bad one for others, and the honest answer for yours comes out of the audit rather than out of a brochure.

    It can be, with one condition: the automation has to be fed lead quality, not lead quantity. If every form submission counts the same, it will find you the cheapest form submissions in the country. We define one primary conversion that represents real money, attach values, and import qualified and won leads back from your CRM where the system allows it, so the learning is based on customers rather than clicks. Without that, we would generally keep the budget in Search.

    For most stores, not instead — and often not yet. Standard Shopping keeps the product groups, the bids, the campaign priorities and a search terms report you can act on, and it reads the same feed. Performance Max reaches further and shows you less, and it outranks standard Shopping where the two overlap. Where an account has real purchase history and enough budget, running both deliberately with a clear split can work well. Deciding by accident never does.

    Not to the level you can in a Search or Display campaign, and any agency telling you otherwise is guessing. Performance Max reports at campaign and asset-group level, with limited insight into placements and search categories. What we can do is build a baseline outside it, keep Search and Shopping running and separate, watch the whole account rather than the campaign, and log every change we make so the picture is reconstructable even where the platform is quiet.

    When the account has little or no conversion history, when the tracking is not trustworthy yet, when the budget cannot feed the learning, when the margin is too thin to absorb a testing period, or when a tight Search and Shopping build has obvious room left in it. In those cases the honest recommendation is to fix the foundations first and revisit this in a few months. We would rather say that than sell you the campaign type everyone is talking about.

    Further reading

    Automation is only ever as good as what it is fed, which makes getting the conversion count right before you start matter more here than anywhere else. After that, the account checks worth handing to a script catch what a monthly review misses.

    Get the account audit

    We read ninety days of your account, separate brand from non-brand, and tell you whether Performance Max is the right next move or whether your money is better spent somewhere you can still see it. Yours to keep either way.

    No pitch deck. No upsell. A real conversation and a written recommendation.