Performance mediaMedia you can measure to the job.
Performance media, brand and growth — for organisations that count what they spend. Always-on for the audiences you need permanently, campaign-led for the launches that matter. We report what a customer costs, not what a click costs.
Division 01 of five · Google Ads and a mobile enquiry form · Pink Flamingo, an end-of-lease cleaning business in Melbourne · Full breakdown in the case study
None of these are exotic. They are what we find in almost every underperforming account we open, and not one of them shows up in a cost-per-click report.
Cost per click reported as if it were cost per customer
A cheaper click is not a cheaper job. Until the reporting names what a booked customer costs, every optimisation is being made against a number nobody in the business actually cares about.
One dashboard per channel, none of them agreeing
Google claims the lead, Meta claims the same lead, and the CRM has a third number. Nobody reconciles them, so budget decisions get made on whichever screen was open.
Leads counted at the form, not at the job
Form submissions are cheap to buy and easy to celebrate. Counting the ones that turned into work is harder, less flattering, and the only version worth optimising toward.
Creative signed off by committee, never by the data
Twelve people approve an ad and nobody checks which headline was actually served, or which one produced enquiries. Testing gets replaced by taste, permanently.
Budget set once a year and never moved
Spend keeps flowing to the campaign it flowed to last quarter, long after a different one started producing. Reallocation is the cheapest lever in the account and it is usually untouched.
The same twelve headlines on every account
Agency ad copy recycled across industries because it is fast. It says nothing the customer typed, so the platform ranks it lower and you pay more for the same position.
Reporting that only arrives when the news is good
A quiet month produces a quiet inbox. A fixed cadence — good news or bad — is the only version that lets you make a decision before the bank statement makes it for you.
Where we lead
Two things we are known for.
The work most clients come to us for — built deep, run weekly, and measured against pipeline and revenue rather than against impressions.
Across paid search, paid social, video, programmatic and out-of-home, in five countries.
250+
active client engagements
From single-service local operators to companies investing up to A$30,000 a day in advertising.
60/30/10
always-on / surge / test
The portfolio split we plan against: a permanent audience relationship, the launches that matter, and a standing test budget.
Plan
cultural-audience media strategy
A design approach that connects exhibition launches, collection stories and visitor information with relevant channels.
Create
concepts across campaign formats
Explore how an institution’s message could work in social, video, outdoor and visitor-information applications.
5.0
across every Google review
Deliberately published without a count — the review total on this site is not wired to a live source yet.
Campaign work and design approaches
Pink Flamingo · Melbourne
Search
Cleaning campaigns
Service-focused Google Ads, local targeting and a short mobile enquiry form.
Cleanetic · Perth
Launch
Carpet cleaning in Perth
New Google Ads account, landing page and enquiry tracking.
Cultural audiences · design approach
Plan
Audience, message and channel
Media strategy and creative concepts for exhibitions, collections and visitor experiences.
Pink Flamingo and Cleanetic show campaign work. The cultural-audience example presents a media and creative design approach.
Every channel that actually moves a number.
We do not sell channels we cannot measure. Each of these has a named operator, a weekly cycle and a report you can read without a translator — and each one is a page you can go and read before you talk to anybody.
Thirty to forty-five minutes on what you sell, who buys it and what a customer is worth. Then we open the accounts — or your competitors' ground, if you have none — and write down every leak.
Week 1
The build
Campaign structure, keywords and negatives, audiences, creative, landing pages and tracking. We push a real test enquiry through every path and watch it arrive in each platform. Nothing is live and nothing has spent.
Day one
You press go
Campaigns are created paused so you read the whole build first. You activate when you are ready rather than when we are — that is a rule we hold ourselves to, not a favour.
Days 1–14
The clean
The busiest fortnight the account will ever have. Search terms read daily, waste negated, early winners promoted, creative iterated against what was actually served.
Weeks 3–6
The account finds its shape
Enough conversion data to see which campaigns carry the load. Budget moves toward them, bidding is reconsidered, and the parts that never made sense get restructured or stopped.
From there
Rhythm
Weekly optimisation, reporting on a fixed cadence whether the news is good or bad, and a proper conversation each quarter about where the next block of budget should go.
Campaigns are created paused, every time. You read the build before a dollar moves — that is a rule we hold ourselves to, not a favour.
Where this sits in SoudCoh Compound
The two levers media work moves most.
Media work starts at the bottom: count real enquiries, then stop paying for junk searches. Every rung above, from the ad to the page, is only as honest as those two.
Footing
Real-Enquiry Signal
The number it moves: True cost per lead
Call and form tracking goes in before any money is spent, and page views never count as leads.
A cultural-audience media design approach, alongside campaign work for three service businesses. Explore the brief, the creative and the services each example brings together.
01
National cultural institution · Federal cultural institution · ACT
Design approach
Concept — Six bus-shelter art directions — Stories that travel, Come listen, airport hero
1 / 6
Media planning for cultural audiences.
A design approach for connecting a cultural institution’s exhibitions, collection stories and visitor experiences with relevant audiences. We can develop the media strategy, creative concepts and review framework around its programme and priorities.
The design challenge
Different audience needs across the programme.
An exhibition launch, an educational visit and ongoing collection discovery need different messages. A useful plan connects those needs while keeping the institution’s voice consistent.
Our approach
Connect the audience, message and channel.
Develop an audience and channel plan, explore creative in real formats, and agree how campaign learning will inform the next round of work.
What we can deliver
Audience and channel planning
Exhibition and ongoing campaign structure
Creative concepts for social, video and outdoor formats
Accessible campaign and visitor information
Cultural review and approval planning
Campaign measurement and reporting approach
02
Pink Flamingo Services · Cleaning & maintenance
Live · Live · 2026
Google Ads for house washing, roof, driveway and gutter cleaning.
Multi-service Google Ads build with tightly drawn local targeting and a landing-page rebuild that compressed the form to one screen.
Search
Google Ads campaigns
Service-led
Separate cleaning messages
Local
North Brisbane coverage
Pink Flamingo Services · Live · 2026
The problem
Cleaning services with three peak seasons and three intent shapes.
House soft washing, roof cleaning, driveway cleaning and gutter cleaning involve different surfaces and job requirements. The campaign gives those services distinct messages.
Our approach
Each service handled on its own, tight local targeting, single-screen forms.
Every service got its own treatment and its own landing page. Form compressed to one screen. Ready-to-call demand was handled separately from the rest. Local-area advertising includes North Brisbane, Redcliffe and surrounding suburbs.
A Perth carpet-cleaning website and Google Ads launch.
Google Ads launch for an eco-friendly Perth carpet cleaner, with separate service campaigns, a clear website enquiry experience and bond-back-focused creative.
Search
Google Ads campaigns
Website
Service and enquiry pages
Perth
Local service area
Cleanetic · Perth · Live · 2026
The problem
A new carpet-cleaning business needed a clear way to reach local customers.
Perth's carpet cleaning market is saturated with national franchises, big-budget bidders on bond-back keywords, and price-sensitive comparison shoppers. Smart bidding can't optimise on day one — there's no signal.
Our approach
Clear service campaigns and a useful enquiry experience.
The search campaigns separated carpet-cleaning enquiries from broader service messaging, with ad copy and a website presenting the Perth service area and eco-friendly positioning.
Five-service Google Ads launch across metro Melbourne.
Greenfield Google Ads architecture covering carpet steam, carpet dry, upholstery, tile & grout and window cleaning across Melbourne CBD, Inner Melbourne, the Northern, Eastern, Southern and Western suburbs, plus Geelong and Mornington Peninsula.
Service campaigns
5
Service campaigns
Melbourne radius
60 km
Melbourne radius
Campaign and ad assets
Reviewed
Campaign and ad assets
The problem
A new account needed to distinguish five cleaning services.
Five service lines with very different searcher intent, no conversion history, and an eco-friendly bond-back-first positioning to prove against well-entrenched Melbourne incumbents.
All five services built out separately under a single Maximize Clicks budget; presence-only 60km Melbourne CBD geo target to exclude tourist bleed; campaign created paused so the client reviewed every keyword, headline, sitelink and asset before a single dollar was spent.
What we delivered
5 services, each with a dedicated landing page
Presence-only 60km Melbourne CBD geo targeting
8-sitelink + call-extension asset suite
15+ responsive headlines tuned to Melbourne search
Two separate numbers. Your media budget goes to the platforms, and what it needs to be depends on how competitive your market is and how much work you want — we recommend a minimum of A$5,000 a month for most businesses, and the largest companies we work with currently invest up to A$30,000 a day in advertising, with enterprise programmes above that. Our management fee is separate, isn't published and is custom-built around the work — contact us for packages. The first conversation gives you a real number for your situation before you commit to anything.
Paid search can produce calls and enquiries within hours of going live, because it meets demand that already exists. The first two to four weeks are an optimisation period while we read search terms daily and cut waste. Accounts usually settle into their best rhythm around 60 to 90 days. Our cleaning work includes service-focused campaigns in Melbourne and a new carpet-cleaning account in Perth. Your market, competition and budget all move that.
No long-term lock-in. We would rather keep the work because it is producing than because a contract says you have to stay. What we do ask for is enough runway to be fair to the account — a campaign judged on its first ten days is being judged during the part where we are still cutting waste out of it. The terms are put in front of you in plain English before anything is signed.
We own and run the accounts, because the build is proprietary methodology refined across more than 250 engagements — bidding architecture, negative-keyword libraries, audience stacks and conversion tracking. You get full-visibility reporting on performance and spend at all times, and on long-term agreements ownership and handover options are available to discuss. You will never be in the dark about what is in the account or what it is doing.
You hear it from us, in the report, in plain English, and we change what we are doing. A campaign that is not producing gets restructured, repointed at a different set of searches or audiences, or stopped. If the honest answer is that a channel is not right for your business right now, we would rather say so than keep billing you for it. What we will not do is let it run quietly and hope it comes good.
A fixed cadence, good news or bad. Each report covers what was spent, what it produced, what we changed and why, and what happens next — written in the language you use about your own business rather than platform jargon. You can also see live performance and spend for yourself at any time. If a number moved, you find out from us before you find out from your bank statement.
Fewer than you have been sold. We start with the channels where demand already exists for what you sell — usually paid search for services and Shopping for products — then add the ones that create demand once there is enough conversion data to read them honestly. A channel we cannot measure properly is a channel we will not recommend, however well it is performing in somebody else's case study.
Yes. Shopping campaigns, product feeds, category and product-page structure, e-commerce SEO, paid social for retail and the merchandising decisions behind them are all in scope. Where the storefront or the back office is the constraint rather than the media, our Technology division builds that side — same group, same terms, one conversation instead of two.
Often that is the best version. We run the channels your team does not have time or specialism for, or we sit inside your planning as a senior operator through the advisory work, or we teach your people to run it themselves and hand it over. The point is that you end up with capability, not a dependency — and we would rather say that up front than discover it at the renewal.
Yes to both. Ad copy is written per campaign for the search or audience it answers, never recycled across the account. And we strongly recommend a dedicated landing page rather than sending paid traffic to your homepage — the page has to answer the ad's promise in its first screen. If your site cannot do that yet, we build the page. It is part of the same job, not an extra.
Australia is home, and we also run accounts in the United Kingdom, the United Arab Emirates, Saudi Arabia and New Zealand. Multi-market accounts are structured so each market can be read on its own rather than averaged into a single line, because a number that is fine on average is usually hiding one market carrying another.
A client who hires Marketing in one quarter and Technology in the next gets the same governance, the same review steps and the same Australian hosting posture. Research runs the audience work that feeds media strategy, and Creative produces the out-of-home and brand assets the media plan needs. It is one studio with five doors rather than five suppliers to coordinate.
— 10 · Keep digging
The questions our clients actually ask.
Eight pieces of work most agencies will not name out loud. Click one if it sounds like your problem — there is a page behind every single one.