Skip to main content
    Proof
    Impress Blinds — cost per enquiry down 62.63%, $23.6 to $8.82SLS Solicitors — cost per enquiry down 58.48%, $84.64 to $35.14FixCare Property — cost per enquiry down 56.36%, $35.24 to $15.38Rubbish Removal WA — cost per enquiry down 53.18%, $71.02 to $33.25Floral Cakery — cost per enquiry down 49.82%, $13.83 to $6.94ILLUMINATE Laser Emporium — cost per enquiry down 48.54%, $138.65 to $71.35Aussie Plumbing — cost per enquiry down 41.96%, $117.75 to $68.34Sydney Fence Painting — cost per enquiry down 33.68%, $136.62 to $90.61Alliance Plumbing — cost per enquiry down 29.6%, $81.26 to $57.21Gridless Build Solutions — cost per enquiry down 29.16%, $78.16 to $55.37FacilityWorx — cost per enquiry down 23.62%, $157.13 to $120.01Cornerstone Roofing — cost per enquiry down 20.47%, $41.71 to $33.17A council finance platform — 194 of 194 requirements metA council finance build — 14 weeks to UAT, −34% 10-yr costA cultural institution — $634K of $750K kept workingA council platform — $470,106 built vs $503,262 SaaSA federal agency — n=5,000 prevalence survey at ±1.4%A civic mural — 36 concepts for a 71m × 9m wallA regional shire — 32-page visitor guide, 3 weeks earlyA shire council — one platform retiring 8 of 9 vendorsA pressure washing business — 138 jobs at A$20.43 eachA pressure washing business — 21.20% conversion rateA carpet cleaner — 53 jobs in 15 days at A$24.92 eachA roofing company — 68 quote requests in 35 daysA CCTV installer — 39 qualified leads in 15 daysA fence painter — 36 jobs in 24 days, quotes by day 3A maintenance business — live in 8 weeks, 3 stacks gone41 numbered clauses, published in full5.0 across every Google review$120M+ in media under management250+ active engagements across five countries

    Performance media Media you can measure to the job.

    Performance media, brand and growth — for organisations that count what they spend. Always-on for the audiences you need permanently, campaign-led for the launches that matter. We report what a customer costs, not what a click costs.

    Division 01 of five · 138 jobs in 41 days at A$20.43 each · Pink Flamingo, an end-of-lease cleaning business in Melbourne · Full breakdown in the case study

    Inside the account

    Seven ways media
    budget leaks.

    None of these are exotic. They are what we find in almost every underperforming account we open, and not one of them shows up in a cost-per-click report.

    • Cost per click reported as if it were cost per customer

      A cheaper click is not a cheaper job. Until the reporting names what a booked customer costs, every optimisation is being made against a number nobody in the business actually cares about.

    • One dashboard per channel, none of them agreeing

      Google claims the lead, Meta claims the same lead, and the CRM has a third number. Nobody reconciles them, so budget decisions get made on whichever screen was open.

    • Leads counted at the form, not at the job

      Form submissions are cheap to buy and easy to celebrate. Counting the ones that turned into work is harder, less flattering, and the only version worth optimising toward.

    • Creative signed off by committee, never by the data

      Twelve people approve an ad and nobody checks which headline was actually served, or which one produced enquiries. Testing gets replaced by taste, permanently.

    • Budget set once a year and never moved

      Spend keeps flowing to the campaign it flowed to last quarter, long after a different one started producing. Reallocation is the cheapest lever in the account and it is usually untouched.

    • The same twelve headlines on every account

      Agency ad copy recycled across industries because it is fast. It says nothing the customer typed, so the platform ranks it lower and you pay more for the same position.

    • Reporting that only arrives when the news is good

      A quiet month produces a quiet inbox. A fixed cadence — good news or bad — is the only version that lets you make a decision before the bank statement makes it for you.

    Where we lead

    Two things we are known for.

    The work most clients come to us for — built deep, run weekly, and measured against pipeline and revenue rather than against impressions.

    • $120M+

      media under management

      Across paid search, paid social, video, programmatic and out-of-home, in five countries.

    • 250+

      active client engagements

      From single-service local operators to accounts running multiple eight figures a month.

    • 60/30/10

      always-on / surge / test

      The portfolio split we plan against: a permanent audience relationship, the launches that matter, and a standing test budget.

    • 10

      paid channels in one plan

      On a national cultural institution's always-on plan — paid search, social, video, programmatic, out-of-home, transit, audio, podcasts and creators.

    • 15.5%

      agency fee on that account

      Against typical holding-company rates of 18–22%, which is what kept $634K of a $750K budget as working media.

    • 5.0

      across every Google review

      Deliberately published without a count — the review total on this site is not wired to a live source yet.

    Three real accounts

    Pink Flamingo · 41-day period

    A$20.43

    Cost per job booked

    138 jobs from A$2,819.92 of ad spend

    Cleanetic Perth · 15-day period

    53

    Jobs from a brand-new account

    A$24.92 cost per job · no conversion history at launch

    National cultural institution

    $634K

    Working media preserved

    On a $750K budget, at a 15.5% fee against 18–22% market rates

    Figures are from live client accounts and are dated in each case study. They are what those campaigns did, in those markets, at those budgets — not a forecast for yours.

    Every channel that actually moves a number.

    We do not sell channels we cannot measure. Each of these has a named operator, a weekly cycle and a report you can read without a translator — and each one is a page you can go and read before you talk to anybody.

    1. Paid search, run as a divisionSearch, Shopping, Performance Max, Display, YouTube and remarketing — built around cost per job rather than cost per click, and wired into offline conversions, call assets and landing-page intent.
    2. Demand generation, end to endWe keep the enquiries coming for service businesses. We measure jobs booked, not form fills, and we rebuild the parts that do not pay back rather than reporting around them.
    3. SEOThe compounding half of the plan. Technical foundations, content that answers a real search, and the internal linking that decides which of your pages Google trusts.
    4. Visibility inside generated answersGetting cited inside ChatGPT, Gemini and Perplexity answers, not just in blue links. A growing share of research now finishes before anybody reaches a search results page.
    5. Meta AdsFacebook and Instagram, run as creative-led testing at volume. The account structure matters far less here than how many genuinely different ideas you can get in front of people.
    6. LinkedIn AdsAccount-based targeting for businesses with long sales cycles and expensive customers, with full-funnel attribution so a six-month deal is not credited to whatever was clicked last.
    7. TikTok AdsCreator-led short-form for brands that need to be discovered rather than searched for. Briefs are written to the platform's compliance rules, not adapted from a television script.
    8. Website designConversion-first sites and dedicated landing pages. Paid traffic sent to a homepage is paid traffic asked to do the navigation itself, and most of it declines.
    9. Improve lead qualityWhen the volume is there and the work is not. Scoring, intent, qualification and routing — plus the uncomfortable audit of which campaigns are producing the leads nobody wants.
    10. Media measurement and attributionHow a phone call becomes a conversion. Nothing else on this page means anything without it, which is why it is a division service rather than a setup task.
    11. Local and international SEOSuburb-level visibility for service businesses, and multi-market structure for the accounts running in the UK, the UAE, Saudi Arabia and New Zealand as well as Australia.
    12. E-commerce and online storesProduct feeds, Shopping campaigns, category and product-page structure, and the merchandising decisions behind them. Online stores are firmly in scope — for media and for the platforms underneath.
    13. Custom web app developmentWhen the answer is a platform rather than a campaign — booking flows, portals, quoting tools. Built with our Technology division, on the same terms as any of its work.
    14. Marketing and growth advisoryFor teams stuck between hiring in-house and appointing an agency. A senior operator inside your planning, on a fixed rhythm, without taking the channels off you.
    15. Team education and trainingWhere you would rather own this yourselves. We teach the account structure, the reporting and the weekly optimisation cycle to your own people, and hand it over.
    How an engagement runs

    The first ninety days, honestly.

    1. Week 0

      The audit and the first call

      Thirty to forty-five minutes on what you sell, who buys it and what a customer is worth. Then we open the accounts — or your competitors' ground, if you have none — and write down every leak.

    2. Week 1

      The build

      Campaign structure, keywords and negatives, audiences, creative, landing pages and tracking. A second person checks all of it. Nothing is live and nothing has spent.

    3. Day one

      You press go

      Campaigns are created paused so you read the whole build first. You activate when you are ready rather than when we are — that is a rule we hold ourselves to, not a favour.

    4. Days 1–14

      The clean

      The busiest fortnight the account will ever have. Search terms read daily, waste negated, early winners promoted, creative iterated against what was actually served.

    5. Weeks 3–6

      The account finds its shape

      Enough conversion data to see which campaigns carry the load. Budget moves toward them, bidding is reconsidered, and the parts that never made sense get restructured or stopped.

    6. From there

      Rhythm

      Weekly optimisation, reporting on a fixed cadence whether the news is good or bad, and a proper conversation each quarter about where the next block of budget should go.

    Campaigns are created paused, every time. You read the build before a dollar moves — that is a rule we hold ourselves to, not a favour.

    SoudCoh Compound™

    Media work leans hardest on two of the six stages.

    Compound is how our team works on any account — six stages every change passes through. A media engagement puts most of its weight on these two.

    • Meter

      If it cannot be measured, it does not get bought.

      Conversion tracking, call tracking and value assignment come before the first dollar of spend. A channel we cannot measure honestly is a channel we will not recommend, however fashionable it is this year.

    • Sweep

      Waste is found daily, named, and priced.

      The daily search-term clean is this stage running on your account. Waste is negated, winners are promoted, and both land in a dated record — so “we optimised the campaign” is a list you can open.

    Four accounts. Real numbers.

    A national cultural institution's always-on media operation, and three service businesses measured on jobs booked. Cultural clients appear by sector and jurisdiction only.

    National cultural institution · Federal cultural institution · ACT

    Complete · 2026

    Songlines & Specimens bus shelter set

    Six bus-shelter art directions — Stories that travel, Come listen, airport hero

    1 / 6

    Always-on media buying for a national cultural institution.

    The institution was moving from a campaign-pulse media model to a permanent always-on relationship with audiences. We built the full operation — channel plan, creative direction, measurement framework — at a 15.5% agency fee on a $750K media budget, holding back $634K of working media versus typical 18–22% holdco rates.

    Annual media
    $750K

    Annual media

    Fee vs 18–22% market
    15.5%

    Fee vs 18–22% market

    Working media preserved
    $634K

    Working media preserved

    The problem

    Cultural institutions priced out of working media.

    Most agencies optimise for $5M+ accounts, leaving a $750K budget under-served. Holdco fees of 18–22% strip away $135K–$165K before a single paid impression is bought.

    Our approach

    Always-on framework, AI-leveraged ops, culturally-aware QA.

    60/30/10 always-on / exhibition surge / test-and-learn split across paid search, social, YouTube/CTV, programmatic, DOOH, transit, audio, podcasts and creator partnerships — with First Nations content review through an Indigenous Reference Group.

    What we delivered

    • Always-on framework with 60/30/10 portfolio split
    • Channel plan across 10 paid channels + Canberra DOOH map
    • AANA + ACCC compliant creator briefs + AI Use & Disclosure Policy
    • Five-gate creative QA with First Nations review pathway
    • Tessitura-aware measurement + GA4 + modelled attribution
    • $634K working-media preserved on a $750K total budget

    Pink Flamingo Services · Cleaning & maintenance

    Live · Live · 2026

    Pink Flamingo case study cover

    Pink Flamingo — 138 jobs in 41 days at A$20.43/conversion

    138 jobs booked in 41 days — pressure washing & gutter cleaning.

    Multi-service Google Ads build with tightly drawn local targeting and a landing-page rebuild that compressed the form to one screen.

    Conversions
    138

    Conversions

    Cost per conversion
    A$20.43

    Cost per conversion

    Conversion rate
    21.20%

    Conversion rate

    The problem

    Cleaning services with three peak seasons and three intent shapes.

    Gutter cleaning, pressure washing and end-of-lease cleans each have different searcher intent and different seasonality. Smashing them into one campaign hides the signal in the noise.

    Our approach

    Each service handled on its own, tight local targeting, single-screen forms.

    Every service got its own treatment and its own landing page. Form compressed to one screen. Ready-to-call demand was handled separately from the rest. Local targeting drawn tightly around Melbourne metro.

    What we delivered

    • Purpose-built Google Ads architecture
    • Tightly drawn local geo targeting
    • Separate treatment for ready-to-call demand
    • Single-screen mobile-first form rebuild
    • Conversion-tracking + call-tracking instrumentation

    Cleanetic · Perth · Cleaning services · WA

    Live · Live · 2026

    Cleanetic case study cover

    Cleanetic — 53 conversions in 15 days on A$1,320.85 spend

    53 jobs in 15 days from a brand-new Google Ads account.

    Greenfield Google Ads launch for an eco-friendly Perth carpet cleaner. Multi-campaign architecture, conversion-optimised landing experience, call-extension instrumentation and bond-back-first creative direction.

    Conversions
    53

    Conversions

    Cost per conversion
    A$24.92

    Cost per conversion

    Conversion rate
    20.08%

    Conversion rate

    The problem

    Brand-new account, no conversion history, $1,300 to prove the model.

    Perth's carpet cleaning market is saturated with national franchises, big-budget bidders on bond-back keywords, and price-sensitive comparison shoppers. Smart bidding can't optimise on day one — there's no signal.

    Our approach

    Multi-campaign architecture with conversion handover staged in.

    Two search campaigns tested and iterated, the optimised second campaign drove 52 conversions at A$23.88 each with a 6.67% CTR — proving the value of a data-driven iteration loop.

    What we delivered

    • Multi-campaign Google Ads architecture
    • Conversion-optimised cleanetic.au website
    • 15+ headline + 4 description ad asset variants
    • Call extensions + Karawara location targeting
    • Bond-back + eco-friendly creative positioning

    Retro Cleaning · Melbourne · Cleaning services · VIC

    Live · Launched 2026-04-29

    Retro Cleaning case study cover

    Retro Cleaning — five-service Google Ads launch across metro Melbourne

    Five-service Google Ads launch across metro Melbourne.

    Greenfield Google Ads architecture covering carpet steam, carpet dry, upholstery, tile & grout and window cleaning across Melbourne CBD, Inner Melbourne, the Northern, Eastern, Southern and Western suburbs, plus Geelong and Mornington Peninsula.

    Service campaigns
    5

    Service campaigns

    Melbourne radius
    60 km

    Melbourne radius

    Launch budget
    $100/day

    Launch budget

    The problem

    Brand-new account, five services, one $100/day budget.

    Five service lines with very different searcher intent, no conversion history, and an eco-friendly bond-back-first positioning to prove against well-entrenched Melbourne incumbents.

    Our approach

    Purpose-built structure, presence-only geo, paused-on-create review.

    All five services built out separately under a single Maximize Clicks budget; presence-only 60km Melbourne CBD geo target to exclude tourist bleed; campaign created paused so the client reviewed every keyword, headline, sitelink and asset before a single dollar was spent.

    What we delivered

    • 5 services, each with a dedicated landing page
    • Presence-only 60km Melbourne CBD geo targeting
    • 8-sitelink + call-extension asset suite
    • 15+ responsive headlines tuned to Melbourne search
    • Bond-back + eco-friendly creative positioning
    • Paused-on-creation client review workflow

    Before you brief anybody

    Here is what everybody asks first.

    FAQ

    Marketing, answered.

    Cost, timing, contracts, who owns the accounts, reporting, and what happens when a campaign is not working.

    The first call is free and there is no deck.

    Book a meeting

    Two separate numbers. Your media budget goes to the platforms, and what it needs to be depends on how competitive your market is and how much work you want — the smallest companies we work with invest a minimum of A$3,000 a month, and our largest clients run multiple eight figures a month across paid channels. Our management fee is separate and scales with the work. The first conversation gives you a real number for your situation before you commit to anything.

    Paid search can produce calls and enquiries within hours of going live, because it meets demand that already exists. The first two to four weeks are an optimisation period while we read search terms daily and cut waste. Accounts usually settle into their best rhythm around 60 to 90 days. For context, one Melbourne cleaning business booked 138 jobs in 41 days, and a brand-new Perth account produced 53 in its first 15 days. Your market, competition and budget all move that.

    No long-term lock-in. We would rather keep the work because it is producing than because a contract says you have to stay. What we do ask for is enough runway to be fair to the account — a campaign judged on its first ten days is being judged during the part where we are still cutting waste out of it. The terms are put in front of you in plain English before anything is signed.

    We own and run the accounts, because the build is proprietary methodology refined across more than 250 engagements — bidding architecture, negative-keyword libraries, audience stacks and conversion tracking. You get full-visibility reporting on performance and spend at all times, and on long-term agreements ownership and handover options are available to discuss. You will never be in the dark about what is in the account or what it is doing.

    You hear it from us, in the report, in plain English, and we change what we are doing. A campaign that is not producing gets restructured, repointed at a different set of searches or audiences, or stopped. If the honest answer is that a channel is not right for your business right now, we would rather say so than keep billing you for it. What we will not do is let it run quietly and hope it comes good.

    A fixed cadence, good news or bad. Each report covers what was spent, what it produced, what we changed and why, and what happens next — written in the language you use about your own business rather than platform jargon. You can also see live performance and spend for yourself at any time. If a number moved, you find out from us before you find out from your bank statement.

    Fewer than you have been sold. We start with the channels where demand already exists for what you sell — usually paid search for services and Shopping for products — then add the ones that create demand once there is enough conversion data to read them honestly. A channel we cannot measure properly is a channel we will not recommend, however well it is performing in somebody else's case study.

    Yes. Shopping campaigns, product feeds, category and product-page structure, e-commerce SEO, paid social for retail and the merchandising decisions behind them are all in scope. Where the storefront or the back office is the constraint rather than the media, our Technology division builds that side — same group, same terms, one conversation instead of two.

    Often that is the best version. We run the channels your team does not have time or specialism for, or we sit inside your planning as a senior operator through the advisory work, or we teach your people to run it themselves and hand it over. The point is that you end up with capability, not a dependency — and we would rather say that up front than discover it at the renewal.

    Yes to both. Ad copy is written per campaign for the search or audience it answers, never recycled across the account. And we strongly recommend a dedicated landing page rather than sending paid traffic to your homepage — the page has to answer the ad's promise in its first screen. If your site cannot do that yet, we build the page. It is part of the same job, not an extra.

    Australia is home, and we also run accounts in the United Kingdom, the United Arab Emirates, Saudi Arabia and New Zealand. Multi-market accounts are structured so each market can be read on its own rather than averaged into a single line, because a number that is fine on average is usually hiding one market carrying another.

    A client who hires Marketing in one quarter and Technology in the next gets the same governance, the same review gates and the same Australian hosting posture. Research runs the audience work that feeds media strategy, and Creative produces the out-of-home and brand assets the media plan needs. It is one studio with five doors rather than five suppliers to coordinate.

    Further reading

    Two briefings that describe how this division actually behaves: the five questions any agency should be able to answer on the spot and why the return figure you were shown may not be the one that matters. Where the work is a plan rather than a channel it moves to the growth advisory; where it is a brand rather than a campaign it moves to the creative division; and where the gap is inside your team, education and training is the answer instead of a retainer.

    Get the account audit

    We read ninety days of your data, price the waste, and show you what your competitors are holding that you are not. Yours to keep either way.

    No pitch deck. No upsell. A real conversation and a written list of leaks.