SoudCoh Pty Ltd is committed to protecting the privacy of visitors to our website. This Privacy Policy is provided to make you aware of matters specifically relevant to how SoudCoh Pty Ltd collects, uses, and manages information of visitors to this website.

Privacy Statement

SoudCoh Pty Ltd is an Australian registered company with its registered office and principal place of business being 141 Cardigan St, Carlton VIC 3053. You can contact SoudCoh Pty Ltd’s Privacy Officer by post, to 141 Cardigan St, Carlton VIC 3053, by telephone, on +61 (0)3 4240 6888, or by email at contact@soudcoh.com.

SoudCoh Pty Ltd is committed to safeguarding personal privacy and protecting the privacy of visitors to our website. We recognise that individuals have a right to control how their personal information is collected and used. This Privacy Policy applies to SoudCoh Pty Ltd’s products and services, including all websites operated by SoudCoh Pty Ltd.

How we collect and use your personal information

Providing personal information is an act of trust and is taken seriously. Unless given consent to do otherwise, SoudCoh Pty Ltd will only collect and use personal information as set out below. SoudCoh Pty Ltd ensures our privacy policy principles meet and exceed the requirements of Australian privacy legislation. SoudCoh Pty Ltd does not sell, share, or transfer Personal Data to third parties, other than in the specific circumstances described below.

Collecting Personal Information

SoudCoh Pty Ltd respects the privacy of our online visitors. We may collect information on or through its website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us (for example, by responding to visitor questions and/or comments about us and our products and services, and to mail e-newsletters (“Personal Data”)). This will only apply if you have registered or subscribed to such publications by registering your details with us. However, if you wish to cease receiving any such information, you may let us know either by email to contact@soudcoh.com or unsubscribing at any time, and your request will be actioned within 48 Hours (2 business days). We also welcome your questions and comments about privacy.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased, or to protect our copyright, trademarks, and other legal rights.

SoudCoh Pty Ltd will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. SoudCoh Pty Ltd will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. If you would like to know what sort of information we hold about you, contact us by email to contact@soudcoh.com for specific details.

Any non-personal information, communications, and material you send to this website or to SoudCoh Pty Ltd by email or other means of communication, or which we obtain from third parties without promises of confidentiality, may be kept, used, and disclosed by SoudCoh Pty Ltd on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, SoudCoh Pty Ltd will be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose, including developing, manufacturing, or marketing products.

SoudCoh Pty Ltd only collects personal information by lawful and fair means. This means we are never unreasonably intrusive when it comes to dealing with our customers.

Storage and security of personal information

SoudCoh Pty Ltd will take all reasonable steps to keep secure any personal information recorded and to keep this information accurate and up to date. The information is stored with our partner vendors, which all apply best practice in physical, logical, and data layers of security as well as enterprise-grade user and admin controls. SoudCoh Pty Ltd uses Microsoft Office 365 and Xero in addition to other software packages as required. All software packages are GDPR and Privacy compliant according to their security processes. SoudCoh Pty Ltd employees and data processors are obliged to respect the confidentiality of any personal information held by SoudCoh Pty Ltd. This forms part of the SoudCoh Pty Ltd induction process. All hard copies are kept in locked storage facilities.

Disclosure of Personal Data to Third Parties

SoudCoh Pty Ltd will never sell your Personal Data or disclose it to third parties for marketing purposes. We may disclose Personal Data to third parties in the following circumstances:

• If we have obtained your consent to do so
• As part of Certification Services, including:
  • During examination sessions, through contact with the Accrediting Body
  • By disclosing a delegate’s examination results
• When we are required by law or court order, or by a regulatory or governmental authority legally authorized to request such disclosure
• If you are suspected and/or investigated for examination malpractice
• If required to protect the rights, property, or safety of SoudCoh Pty Ltd and its business partners

Retention of Personal Data

Where retention of Personal Data is required by law, SoudCoh Pty Ltd complies with required retention periods. In other circumstances, SoudCoh Pty Ltd retains Personal Data for as long as necessary for business purposes. For certain specific circumstances, shorter retention periods may apply.

Rights Regarding Your Personal Data

You have the right to access, correct, or delete your Personal Data. However, you acknowledge and accept that upon deletion of specific Personal Data, certificate validation and other services provided by SoudCoh Pty Ltd may not be available. Under Australian and EU law, you have certain rights to restriction of processing of your Personal Data and of portability of your Personal Data to other service providers. To exercise these rights, please email contact@soudcoh.com.

Surveys

From time to time, SoudCoh Pty Ltd may run surveys, polls, and similar initiatives (“Surveys”), to request information from Users to assist us in improving our products, services, and operating practices. Participation in Surveys is always voluntary, and Personal Data provided in Survey responses will always remain strictly confidential. The results of Surveys may be aggregated and anonymised, and such anonymised information may be shared with third parties.

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behavior. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g., name, address, email address, or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of the SoudCoh Pty Ltd website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.

SoudCoh Pty Ltd Training and Bill Payments

Access to SoudCoh Pty Ltd’s training registration and bill payment services provides customers with the ability to conduct transaction services and information. This information is used for the express purpose of providing these transaction services. All transactions within these services are protected by Secure Sockets Layering (SSL) encryption. Payments are processed securely by our selected payment processors. SoudCoh Pty Ltd does not have access to any credit or debit card information*. This information is securely provided by Users directly to our payment processors at the time of purchase.

*SoudCoh Pty Ltd may occasionally accept payment by Credit Card over the phone, requiring the direct disclosure of credit or debit card information to SoudCoh Pty Ltd employees. This information is used to action immediate payment, which is processed securely by our selected payment processors and is then destroyed. SoudCoh Pty Ltd does not keep/store any credit or debit card information for any length of time.

Links and Amendments to this Policy

This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that SoudCoh Pty Ltd is not responsible for the privacy practices of other websites. We encourage our users to be aware, when they leave our website, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by SoudCoh Pty Ltd’s website.

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at contact@soudcoh.com and we will respond within 48 hours.

Trademarks

Unless otherwise indicated, the content on this Website is provided by SoudCoh Pty Ltd or partner organisations. This Website and its contents are protected by copyright, trademark, and other laws of Australia. We and our licensors reserve all rights not expressly granted in these Terms of Use.

SoudCoh and the SoudCoh logo are trademarks of SoudCoh Pty Ltd and SoudCoh Learning. Except as expressly provided in these Terms of Use, or as expressly authorised in writing by the relevant trademark owner, you shall not use any SoudCoh marks either alone or in combination with other words or design elements, including in any press release, advertisement, or other promotional or marketing material or media, whether in written, oral, electronic, visual, or any other form.

References to other parties’ trademarks on this Website are for identification purposes only and do not indicate that such parties have approved this Website or any of its contents. These Terms of Use do not grant you any right to use the trademarks of other parties.

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