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    Proof
    Aussie Plumbing — ad spend scaled 1.8× with enquiries up 2.1×, so each enquiry cost lessI-ELEC — a 231-page electrician website for Inner SydneyWhat a plumbing lead costs on Google AdsWhat a lead costs on Google Ads, industry by industrySLS Solicitors — cost per recorded Google Ads conversion down 58.48%Wilco Plumbing — search campaigns and service pagesWilco Plumbing — service menus and guided enquiriesHow much should a trade business spend on marketing?State Choice Plumbing — a drains, hot water and gas websiteAussie Drains — a 600-page drain website for SydneyWhat an electrician lead costs on Google AdsAussie Electrical — a 650-page electrical website for SydneyThe most efficient ways for a trade business to get leadsEOL Melbourne — click-to-enquiry rate up from 28% to 33.4%What a cleaning lead costs on Google AdsAlliance Plumbing — ad spend scaled 1.8× with enquiries up 2.1×, so each enquiry cost lessImpress Blinds — cost per recorded Google Ads conversion down 62.63%FixCare Property - cost per enquiry down 28%Rubbish Removal WA — cost per enquiry down 53.18%Floral Cakery — cost per enquiry down 49.82%ILLUMINATE Laser Emporium — cost per enquiry down 48.54%Sydney Fence Painting — cost per enquiry down 33.68%Alliance Plumbing — cost per enquiry down 29.6%Gridless Build Solutions — cost per enquiry down 29.16%FacilityWorx — cost per enquiry down 23.62%Cornerstone Roofing — cost per enquiry down 20.47%Council finance — budgeting and workforce designCouncil planning — clearer approvals and reportingCultural audiences — media strategy and creative conceptsCommunity participation — surveys, maps and project pagesPublic-sector research — survey design and analysisPublic art — site studies and visual conceptsRegional identity — visitor guides and wayfinding conceptsCouncil systems — integration and migration planningA pressure washing business — service-led search campaignsA pressure washing business — a clear enquiry journeyA carpet cleaner — Google Ads built around cleaning servicesA roofing company — campaigns for repairs and restorationA CCTV installer — campaigns for security enquiriesA fence painter — search campaigns for specific surfacesA maintenance business — live in 8 weeks, 3 stacks gone5.0 across every Google review$120M+ in media under management250+ active engagements across five countries
    Small Business

    What is AEO and GEO, and do I actually need them?

    AEO (answer engine optimisation) and GEO (generative engine optimisation) both mean making your business easy for AI tools such as ChatGPT, Claude, Gemini, Perplexity, Microsoft Copilot and Google’s AI Overviews to find, understand and quote. Neither replaces SEO; both build on it. Whether you need them depends on how your customers search and whether your SEO basics are already in place.

    What is AEO and GEO, and do I actually need them? Beside the headline, an AI chat answers “Who’s a good plumber near me for a blocked drain?” and names Your Business first, cited from its website, with ChatGPT, Claude, Gemini, Perplexity, Copilot and AI Overviews listed below.

    Do you need AEO and GEO? Three checks

    Tick each one that is true for your business today.

    Tick a check as you review it.

    Three ticks: add AEO and GEO now. Fewer: fix the unticked items first, because AEO and GEO build on them.

    AEO (answer engine optimisation) and GEO (generative engine optimisation) describe the same goal: making your business easy for the AI tools people now ask instead of searching to find, understand and quote. That means ChatGPT, Claude, Google Gemini, Google’s AI Overviews and AI Mode, Perplexity, Microsoft Copilot, Meta AI and Grok. Neither replaces SEO. Both are built on it.

    The audience is already there: in July 2025 Google said AI Overviews had more than 2 billion monthly users. Do you actually need AEO and GEO? It depends on how your customers search and whether your SEO basics are in place. Here is how to tell.

    What is AEO?

    Answer engine optimisation is the work of shaping your pages so that a tool giving one direct answer can use them. The term grew up around featured snippets and voice assistants such as Siri, Alexa and Google Assistant, which read out a single answer instead of a list of links. Today it mostly means pages that answer a real customer question clearly, near the top, in plain words.

    In practice, AEO looks like this:

    • Headings that match the questions customers actually ask.
    • The answer in the first sentence or two under each heading, then the detail.
    • A short FAQ written in your customers' words.
    • Facts that make sense on their own: prices, service areas, opening hours.

    What is GEO?

    Generative engine optimisation is the newer term. Researchers introduced it in 2023 to describe getting content cited by AI systems that write their own answers, such as ChatGPT, Claude, Google Gemini, Google’s AI Overviews and AI Mode, Perplexity, Microsoft Copilot, Meta AI and Grok. These tools read several sources, combine them and name a few. GEO is about being one of the names.

    It adds two things to AEO. First, the AI has to be able to reach your pages, so your site must not block its search crawler. Second, these systems check whether other sources agree with you, so reviews, directory listings and mentions elsewhere matter as much as your own site. Our generative engine optimisation page explains each part.

    AEO vs GEO: what is the difference?

    Less than the acronyms suggest. AEO grew up around search features that show one answer; GEO grew up around AI tools that write a new one. The work behind them overlaps almost completely.

    AEOGEO
    Where it showsGoogle featured snippets, “People also ask”, Siri, Alexa and Google AssistantChatGPT, Claude, Gemini, Perplexity, Copilot, Meta AI, Grok, Google’s AI Overviews and AI Mode
    The aimBe the direct answerBe cited when AI writes the answer
    Built onSEOSEO

    Be wary of anyone selling them to you as two separate projects.

    AEO and GEO are built on SEO, not instead of it.

    What does the data say about AI answers?

    Three findings matter for any business deciding whether to invest. The first two come from SoudCoh's tests of AI answers: buyer questions about who does marketing or websites for a named trade, asked repeatedly on more than one model. The third comes from Google.

    • 60% of the pages AI assistants cited were pages built for the exact trade asked about.
    • 25% of the websites cited appeared in all three answers when the same question was asked three times. There is no fixed AI ranking.
    • 2 billion+ people a month used Google's AI Overviews by July 2025, and AI Mode passed 100 million monthly users in the US and India.
    What AI assistants citedShare of citations
    A page built for the exact trade asked about60%
    The agency's home page23%
    Another service page14%
    A directory, review site or social profile1.8%
    A blog post or “best of” list1.5%

    The lesson is the core of AEO: a specific page that answers a specific question beats a general one. One caution on measurement: on SoudCoh's own website, visits analytics could attribute to AI assistants were just 0.2% of sessions, because most AI-influenced visits arrive with no referrer. Ask every new enquiry how they found you.

    Do I actually need AEO and GEO?

    It depends. Three questions decide it:

    1. Do your customers research before they buy? If people compare options or ask about price first, AI answers may already be shaping their shortlist. Someone with a burst pipe wants a phone number fast; someone planning a bathroom renovation is far more likely to ask questions first.
    2. Are your SEO basics in place? AI tools draw on the same pages search engines index, and Google says no special markup is needed to appear in its AI features. If your site is slow, thin or hard to crawl, fix that first. Good SEO services already cover most of what AEO and GEO need.
    3. Do your business details agree everywhere? If your name, services, areas and phone number differ between your website, Google Business Profile and directories, an AI tool has less reason to trust any of them.

    Three yeses mean AEO and GEO are worth adding now. If your SEO is not in place yet, start there.

    The page that ranks, converts and answers a question is the page an AI tool is most likely to quote.

    Where AEO and GEO fit in your marketing

    They are not a separate channel. They sit on your website and SEO, next to your Google Business Profile and your ads. The page that ranks in Google, turns a paid click into an enquiry and answers a customer's question is the page an AI tool is most likely to quote.

    That is why we build answer-first pages, accurate structured data and consistent business details into the SEO work for every client, rather than selling them as an add-on. Across the trade websites we have built, the same answer-ready components recur:

    ComponentShare of our website builds
    Explains what happens after someone enquires80%
    Clear suburb or service-area coverage75%
    Its own page for each service66%

    See how search, ads and AI search work together for the full picture, or read how ChatGPT chooses which business to recommend for more from our tests of AI answers. Client examples follow at the end of this article.

    Common questions about AEO and GEO

    Is AEO the same as GEO?

    Mostly. Both aim to get your business used in AI answers. AEO focuses on direct answers in search features and voice assistants; GEO focuses on being cited by AI tools that write their own answers. The work behind them largely overlaps.

    Does AEO or GEO replace SEO?

    No. AI tools draw on pages that search engines can find and read, so SEO remains the foundation. AEO and GEO shape how those pages answer questions and how consistently your business is described across the web.

    How long do AEO and GEO take to work?

    It varies. Changes to your own pages can be picked up once they are crawled again, but building reviews and mentions elsewhere takes months. Judge progress by asking the same customer questions regularly, not by a single answer.

    Can a small business do AEO and GEO itself?

    The basics, yes. Answer common customer questions clearly on your service pages, keep your business details identical everywhere, and check that your website does not block AI search crawlers.

    Questions and answers

    Do I need an llms.txt file for GEO?

    No. An llms.txt file offers a plain-text version of your site's content and can be useful to maintain, but it is not required for Google's AI features and does not guarantee your business appears in AI answers.

    Does structured data help with AEO and GEO?

    It helps describe information that is already visible on your pages, such as your services, areas and contact details. Keep it accurate and consistent with the page. It supports good content; it does not guarantee inclusion in an AI answer.

    Want AI answers to name your business?

    We build AEO and GEO into the SEO work we do for every client, alongside the website and ads. If you are looking for the best marketing agency for your business, start with how we work, or tell us what you sell and where, and we will show you how AI answers describe you today.

    Try the calculation with your own figures: the SEO-versus-paid payback calculator.

    Talk to us about AEO and GEO

    Sources and related projects

    1. SoudCoh's tests of AI answers: buyer questions about who does marketing or websites for a named trade, asked repeatedly on more than one model, alongside SoudCoh's own Analytics data. Website components come from SoudCoh's published website case studies.
    2. Alphabet Q2 2025 earnings call (July 2025): AI Overviews has over 2 billion monthly users across more than 200 countries and territories; AI Mode has over 100 million monthly active users in the US and India: abc.xyz/2025-q2-earnings-call
    3. Aggarwal, P. et al., "GEO: Generative Engine Optimization" (2023), the research paper that introduced the term generative engine optimisation: arxiv.org/abs/2311.09735
    4. Google Search Central, "AI features and your website": no special optimisation or markup is required to appear in Google's AI features; the usual search guidance applies: developers.google.com/search/docs/appearance/ai-features
    5. OpenAI, "Overview of OpenAI crawlers": OAI-SearchBot surfaces websites in ChatGPT's search features and is controlled separately from the crawler used for training: platform.openai.com/docs/bots
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