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    Nex CCTV

    Security systems and data cabling · Sydney, NSW

    Nex Data: data cabling converted at 2.1 times the CCTV rate

    Nex Data's data-cabling searches turned Google Ads clicks into quote requests at 2.1 times the rate of its CCTV searches across Sydney. TV wall mounting did even better in the first weeks, while alarm and intercom searches fell short and their campaign was paused.

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    The case study

    In this case study

    White paper · PDF

    Marketing for home services in Australia

    58 pages · 2.3 MB

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    Nex Data's data-cabling searches turned Google Ads clicks into quote requests at 2.1 times the rate of its CCTV searches across Sydney. The camera searches brought most of the clicks, but data cabling and TV wall mounting converted at a higher rate.

    The business

    Nex Data installs security and data systems across Sydney: CCTV cameras, alarms, intercoms, door entry and access control, and the data cabling that offices, shops and homes run on. Its website carries a quote form on each service page.

    What we set out to do

    Security and data searches are not all equal. Some bring people ready to ask for a quote; others bring clicks and little else. The account needed to learn which searches turn into quote requests and move the budget towards them.

    What we built

    A CCTV and data-cabling campaign carried the account throughout, with ad groups for camera systems, CCTV installation across Sydney and data cabling. An early campaign also covered smaller jobs such as TV wall mounting and networking. A later campaign gave alarms, intercoms, door entry and access control their own ad groups.

    Google Ads headlines and descriptions written for Nex Data's CCTV installation ads
    Headlines and descriptions written for the CCTV installation ads.

    Every quote form from the ads is traced back to the ad group that produced it. Taps on the call button are recorded separately, because a tap does not confirm a conversation.

    What happened

    Data-cabling searches turned clicks into quote requests 2.1 times as often as CCTV searches. They took 15% of clicks and brought in 24% of quote requests. CCTV searches drew 64% of clicks but brought in 47% of quote requests.

    Desktop computers gave 18% of clicks but 26% of quote requests, converting 1.6 times as well as phones. Weekday clicks did 1.3 times as well as weekend clicks.

    Smaller jobs converted early

    In the first five weeks, TV wall-mounting searches converted at 4.3 times the CCTV rate and brought in 71% of quote requests in those weeks. The account then moved to a dedicated security and data campaign, which is why the overall quote-request rate was highest in those first weeks.

    Alarms and intercoms fell short

    The alarm and intercom campaign ran for about 11 weeks. Its searches took 34% of clicks over that time but brought in 24% of quote requests, converting well below data cabling and a little below CCTV, and the campaign is now paused.

    Desktops and weekdays did best

    The desktop and weekday results point the same way, to customers who plan security and cabling work during the working week. Those weekday searches are the ones to protect when budget is limited.

    How we measured it

    A quote request is a quote form sent from the website after an ad click. Calls were recorded only as taps on the call button, so they are left out and the rates are a minimum. No job outcomes are recorded for this account, so this page compares quote-request rates rather than a return on ad spend. Services come from the ad group that served the ad, and multiples are rounded down.

    For a security or data business that wants the same view of its own ads, see our Google Ads management.

    Key campaign decisions
    • Data-cabling searches turned clicks into quote requests 2.1 times as often as CCTV searches, bringing in 24% of quote requests from 15% of clicks.
    • In the first five weeks, TV wall-mounting searches converted at 4.3 times the CCTV rate.
    • Alarm and intercom searches converted below both CCTV and data cabling, and that campaign is now paused.
    • Desktop clicks converted 1.6 times as well as phone clicks, and weekday clicks 1.3 times as well as weekend clicks.

    Tags

    • Google Ads
    • Security systems and data cabling
    • Sydney, NSW

    That is one account. Yours is a different one.

    We read your ads, your search presence and your tracking the same way this one was read, and tell you what we would change first.

    The results

    Results for Nex Data.

    Each result shows its reporting period. Open a tile for the measurement basis.

    • Headline result

      2.1×

      quote-request rate for data-cabling searches against CCTV searches

      While the ads ran

    • 24%

      Share of quote requests from data-cabling searches, from 15% of clicks

      While the ads ran

    • 4.3×

      Quote-request rate for TV wall-mounting searches against CCTV searches

      First five weeks of ads

    • 1.6×

      Quote-request rate on desktop computers against mobile phones

      While the ads ran

    • 1.3×

      Quote-request rate on weekdays against weekends

      While the ads ran

    How we measured

    Quote requests are forms sent after an ad click; phone-number taps are excluded. Service comparisons use the periods when both service groups ran. Data-cabling and CCTV rates are quote requests divided by clicks for each service over the same days.

    More project detail

    Quick summary
    What the data showed

    Insights

    What the data showed

    Details from the Nex Data project. Open a card for the finding and its source.

    • Service

      24%

      Data-cabling searches brought in 24% of quote requests from 15% of clicks.

      • Share of clicks15%
      • Share of quote requests24%

      Data-cabling searches turned clicks into quote requests 2.1 times as often as CCTV searches. CCTV searches drew 64% of clicks but brought in 47% of quote requests. For a business that does both, data cabling deserves more of the budget than its share of searches suggests.

    • Search

      4.3×

      In the first five weeks, TV wall-mounting searches converted at 4.3 times the CCTV rate.

      • CCTV searches1×
      • TV wall-mounting searches4.3×

      The first campaign covered smaller jobs as well as security, and TV wall-mounting searches brought in 71% of all quote requests in those weeks. The account then moved to a dedicated security and data campaign, which is why the overall quote-request rate was highest in those first weeks.

    • Service

      24%

      Alarm and intercom searches took 34% of clicks in their campaign's run but brought in 24% of quote requests.

      • Share of clicks34%
      • Share of quote requests24%

      A separate campaign for alarms, intercoms, door entry and access control ran for about 11 weeks beside the CCTV campaign. Its searches converted well below data cabling and a little below CCTV over the same weeks, and the campaign is now paused.

    • Device

      1.6×

      Desktop clicks became quote requests 1.6 times as often as phone clicks.

      • Phone clicks1×
      • Desktop clicks1.6×

      Desktop computers gave 18% of clicks but 26% of quote requests, and weekday clicks did 1.3 times as well as weekend clicks. Both suggest customers who plan security and cabling work during the working week.

    Services in the campaign

    Nex Data · Sydney, NSW

    Services in the campaign

    The advertising covers security and entry and data and audiovisual work.

    Security and entry

    • CCTV installation
    • Alarm installation and repairs
    • Intercom installation and repairs
    • Door-entry systems
    Show all 5 services
    • Access control

    Data and audiovisual work

    • Data cabling
    • Wi-Fi and networking
    • TV wall mounting
    • Audio visual installation

    Campaign hours

    Campaign schedule · Sydney local time

    • Intercom and alarm campaign — Every day: 7am–6pm
    • Other served campaigns have no day or hour restriction recorded.
    Project journey

    Explore related services

    Nex Data: data cabling converted at 2.1 times the CCTV rate

    What the results measure.

    The definitions behind the campaign results, from enquiries and conversion rates to advertising spend.

    Conversion
    An action recorded under the account’s conversion setup, such as a tracked call, form submission, booking or purchase. Platform call/form enquiries are described separately in the study; repeat calls can be separate events, so enquiries are not necessarily unique people.
    Cost per job · cost per lead
    Advertising spend divided by the relevant recorded enquiry or job count. The study identifies the denominator. Enquiry cost is considered alongside lead quality and job value.
    Conversion rate
    Recorded conversion actions divided by ad interactions, usually clicks. The study identifies which actions count toward its rate.
    Ad spend
    Money spent on the advertising platform. The enquiry costs and revenue-to-ad-spend figures here exclude agency fees and the cost of delivering the client’s service.
    The measurement window
    The period covered by the result, with spend and outcomes drawn from the same reporting window.
    A starting point
    Starting values appear beside the resulting figure when the account history is available.
    Qualified lead
    An enquiry assessed against the agreed service, service area and customer requirements.
    An anonymised client
    A project published without the client’s name. The page identifies its sector and explains the scope of the work.

    Put your own numbers to work: work out your own quote-to-win rate, with your own click price and close rate. It takes about a minute and asks for nothing.

    How we run accounts

    How we manage the campaign.

    We define the outcomes to track, test the enquiry paths and use what we learn to guide campaign improvements. SoudCoh Compound explains how that work is organised.

    • Rule 01

      Count real enquiries only

      The number it moves: True cost per lead

      We agree which calls, forms, bookings or sales count as a result, and a real test enquiry goes through every tracking path before the campaign goes live.

    • Rule 08

      Build on practical campaign experience

      The number it moves: Waste blocked before the first click

      Every change on an account like this one is written to that client's change history, and what it teaches, never the client's numbers, goes into the next account's starting point.

    If you want one of these

    What actually happens after the first call.

    Start with your goals and current setup. We review the opportunity, agree the work and plan the next stage with you.

    1. The call

      Thirty to forty-five minutes, free

      We discuss your services, customers, website and goals, then identify the most useful next step.

    2. Week 0

      The audit

      We review your website and advertising, then set out the opportunities, priorities and recommended scope.

    3. Week 1

      The build

      Everything the account needs before it can spend a dollar: what it will bid on, what it must never pay for, the ad copy, the assets, the landing pages and the tracking. It waits in our approval queue, and a real test enquiry goes through every tracking path before anything is live.

    4. Day one

      You press go

      Campaigns are created paused, every time, so you can read the whole build first. You activate when you are ready, not when we are.

    5. Days 1–14

      The clean

      We review search terms, exclude irrelevant searches and refine keywords and ads using the early campaign data.

    6. From there

      Rhythm

      Regular optimisation and reporting, with reviews of lead quality, customer value and where to focus the next stage of work.

    Before you ask us anything

    Here is what everybody asks first.

    FAQ

    The questions this raises.

    How the results were measured and how the approach could apply to your business.

    The first call is free and there is no deck.

    Book a call
    How was the 2.1× figure for Nex Data worked out?

    We divided quote requests by clicks for the data-cabling ad groups, did the same for the CCTV and security camera ad groups, and divided one rate by the other, over every day the ads ran. A quote request is a quote form sent from the website after an ad click. The result is rounded down.

    How did the alarm and intercom campaign do?

    Over the 11 weeks it ran, alarm, intercom and door-entry searches took 34% of clicks but brought in 24% of quote requests. They converted well below data cabling and a little below CCTV over the same weeks, and the campaign is now paused.

    Are phone calls counted?

    Calls were recorded only as taps on the call button, which do not confirm a conversation. Taps made up about a third of all contact from the ads and are left out of the quote-request rates, so the rates are a minimum.

    Does a higher quote-request rate mean more profitable work?

    Not necessarily. No job outcomes are recorded for this account, so this page compares how often clicks became quote requests, not the value of the work that followed.

    What do the results in this Nex Data case study measure?

    Campaign results describe the enquiries or job outcomes reported for the client. Each figure identifies what it measures.

    Which records support these results?

    Result basis: While the ads ran. The labels distinguish advertising conversions, call/form enquiries and won-job revenue. Enquiry events can include repeat calls; booked jobs are reported separately.

    Would this work for my business?

    We assess your service area, competition, margins and customer value, then build a plan around the opportunities in your business. The first call establishes the priorities, budget and tracking for that work.

    How would you plan this for my business?

    We start with your goals, service area, competition and customer value. From there, we recommend the channels, website improvements and tracking that fit your next stage of growth.

    Ready to plan your campaign?

    Thirty minutes on your numbers, and a written list of what we would change first. Yours to keep either way.

    A real conversation and a written list of opportunities.