Nex Data · Security systems and data cabling · Sydney, NSW
Nex Data: data cabling converted at 2.1 times the CCTV rate
Nex Data's data-cabling searches turned Google Ads clicks into quote requests at 2.1 times the rate of its CCTV searches across Sydney. TV wall mounting did even better in the first weeks, while alarm and intercom searches fell short and their campaign was paused.
Nex Data's data-cabling searches turned Google Ads clicks into quote requests at 2.1 times the rate of its CCTV searches across Sydney. The camera searches brought most of the clicks, but data cabling and TV wall mounting converted at a higher rate.
The business
Nex Data installs security and data systems across Sydney: CCTV cameras, alarms, intercoms, door entry and access control, and the data cabling that offices, shops and homes run on. Its website carries a quote form on each service page.
What we set out to do
Security and data searches are not all equal. Some bring people ready to ask for a quote; others bring clicks and little else. The account needed to learn which searches turn into quote requests and move the budget towards them.
What we built
A CCTV and data-cabling campaign carried the account throughout, with ad groups for camera systems, CCTV installation across Sydney and data cabling. An early campaign also covered smaller jobs such as TV wall mounting and networking. A later campaign gave alarms, intercoms, door entry and access control their own ad groups.
Headlines and descriptions written for the CCTV installation ads.
Every quote form from the ads is traced back to the ad group that produced it. Taps on the call button are recorded separately, because a tap does not confirm a conversation.
What happened
Data-cabling searches turned clicks into quote requests 2.1 times as often as CCTV searches. They took 15% of clicks and brought in 24% of quote requests. CCTV searches drew 64% of clicks but brought in 47% of quote requests.
Desktop computers gave 18% of clicks but 26% of quote requests, converting 1.6 times as well as phones. Weekday clicks did 1.3 times as well as weekend clicks.
Smaller jobs converted early
In the first five weeks, TV wall-mounting searches converted at 4.3 times the CCTV rate and brought in 71% of quote requests in those weeks. The account then moved to a dedicated security and data campaign, which is why the overall quote-request rate was highest in those first weeks.
Alarms and intercoms fell short
The alarm and intercom campaign ran for about 11 weeks. Its searches took 34% of clicks over that time but brought in 24% of quote requests, converting well below data cabling and a little below CCTV, and the campaign is now paused.
Desktops and weekdays did best
The desktop and weekday results point the same way, to customers who plan security and cabling work during the working week. Those weekday searches are the ones to protect when budget is limited.
How we measured it
A quote request is a quote form sent from the website after an ad click. Calls were recorded only as taps on the call button, so they are left out and the rates are a minimum. No job outcomes are recorded for this account, so this page compares quote-request rates rather than a return on ad spend. Services come from the ad group that served the ad, and multiples are rounded down.
For a security or data business that wants the same view of its own ads, see our Google Ads management.
Key campaign decisions+
Data-cabling searches turned clicks into quote requests 2.1 times as often as CCTV searches, bringing in 24% of quote requests from 15% of clicks.
In the first five weeks, TV wall-mounting searches converted at 4.3 times the CCTV rate.
Alarm and intercom searches converted below both CCTV and data cabling, and that campaign is now paused.
Desktop clicks converted 1.6 times as well as phone clicks, and weekday clicks 1.3 times as well as weekend clicks.
Tags
Google Ads
Security systems and data cabling
Sydney, NSW
That is one account. Yours is a different one.
We read your ads, your search presence and your tracking the same way this one was read, and tell you what we would change first.
Each result shows its reporting period. Open a tile for the measurement basis.
Headline result
2.1×
quote-request rate for data-cabling searches against CCTV searches
While the ads ran
How it was measured
Quote forms divided by clicks for the data-cabling ad groups, divided by the same rate for the CCTV and security camera ad groups, over every day the ads ran. Rounded down.
24%
Share of quote requests from data-cabling searches, from 15% of clicks
While the ads ran
How it was measured
Quote forms from the data-cabling ad groups as a share of all Google Ads quote forms, beside the same ad groups' share of clicks.
4.3×
Quote-request rate for TV wall-mounting searches against CCTV searches
First five weeks of ads
How it was measured
Quote forms divided by clicks for the TV wall-mounting ad group, divided by the same rate for the CCTV ad groups over the same five weeks, when both ran. Rounded down.
1.6×
Quote-request rate on desktop computers against mobile phones
While the ads ran
How it was measured
Quote forms divided by clicks from desktop computers, divided by the same rate for mobile phones. Rounded down.
1.3×
Quote-request rate on weekdays against weekends
While the ads ran
How it was measured
Quote forms divided by clicks for Monday to Friday, divided by the same rate for Saturday and Sunday, Sydney time. Rounded down.
How we measured +
Quote requests are forms sent after an ad click; phone-number taps are excluded. Service comparisons use the periods when both service groups ran. Data-cabling and CCTV rates are quote requests divided by clicks for each service over the same days.
More project detail
Quick summaryWhat the data showed
Insights
What the data showed
Details from the Nex Data project. Open a card for the finding and its source.
Service01
24%
Data-cabling searches brought in 24% of quote requests from 15% of clicks.
Share of clicks15%
Share of quote requests24%
Data-cabling searches turned clicks into quote requests 2.1 times as often as CCTV searches. CCTV searches drew 64% of clicks but brought in 47% of quote requests. For a business that does both, data cabling deserves more of the budget than its share of searches suggests.
Source and basis. Clicks and quote forms from the data-cabling ad groups, each as a share of the account total, over every day the ads ran.
Search02
4.3×
In the first five weeks, TV wall-mounting searches converted at 4.3 times the CCTV rate.
CCTV searches1×
TV wall-mounting searches4.3×
The first campaign covered smaller jobs as well as security, and TV wall-mounting searches brought in 71% of all quote requests in those weeks. The account then moved to a dedicated security and data campaign, which is why the overall quote-request rate was highest in those first weeks.
Source and basis. Quote forms divided by clicks for the TV wall-mounting ad group, divided by the same rate for the CCTV ad groups, over the five weeks both ran. Rounded down.
Service03
24%
Alarm and intercom searches took 34% of clicks in their campaign's run but brought in 24% of quote requests.
Share of clicks34%
Share of quote requests24%
A separate campaign for alarms, intercoms, door entry and access control ran for about 11 weeks beside the CCTV campaign. Its searches converted well below data cabling and a little below CCTV over the same weeks, and the campaign is now paused.
Source and basis. Clicks and quote forms from the alarm and intercom campaign, each as a share of the account total over the 11 weeks it ran.
Device04
1.6×
Desktop clicks became quote requests 1.6 times as often as phone clicks.
Phone clicks1×
Desktop clicks1.6×
Desktop computers gave 18% of clicks but 26% of quote requests, and weekday clicks did 1.3 times as well as weekend clicks. Both suggest customers who plan security and cabling work during the working week.
Source and basis. Quote forms divided by clicks from desktop computers, divided by the same rate for mobile phones, over every day the ads ran. Rounded down.
Services in the campaign
Nex Data · Sydney, NSW
Services in the campaign
The advertising covers security and entry and data and audiovisual work.
Security and entry
CCTV installation
Alarm installation and repairs
Intercom installation and repairs
Door-entry systems
Show all 5 services+
Access control
Data and audiovisual work
Data cabling
Wi-Fi and networking
TV wall mounting
Audio visual installation
Campaign hours
Campaign schedule · Sydney local time
Intercom and alarm campaign — Every day: 7am–6pm
Other served campaigns have no day or hour restriction recorded.
Project journey
Explore related services
— 05 · Definitions
What the results measure.
The definitions behind the campaign results, from enquiries and conversion rates to advertising spend.
Conversion
An action recorded under the account’s conversion setup, such as a tracked call, form submission, booking or purchase. Platform call/form enquiries are described separately in the study; repeat calls can be separate events, so enquiries are not necessarily unique people.
Cost per job · cost per lead
Advertising spend divided by the relevant recorded enquiry or job count. The study identifies the denominator. Enquiry cost is considered alongside lead quality and job value.
Conversion rate
Recorded conversion actions divided by ad interactions, usually clicks. The study identifies which actions count toward its rate.
Ad spend
Money spent on the advertising platform. The enquiry costs and revenue-to-ad-spend figures here exclude agency fees and the cost of delivering the client’s service.
The measurement window
The period covered by the result, with spend and outcomes drawn from the same reporting window.
A starting point
Starting values appear beside the resulting figure when the account history is available.
Qualified lead
An enquiry assessed against the agreed service, service area and customer requirements.
An anonymised client
A project published without the client’s name. The page identifies its sector and explains the scope of the work.
Put your own numbers to work: work out your own quote-to-win rate, with your own click price and close rate. It takes about a minute and asks for nothing.
— 06 · The rules behind it
How we run accounts
How we manage the campaign.
We define the outcomes to track, test the enquiry paths and use what we learn to guide campaign improvements. SoudCoh Compound explains how that work is organised.
We agree which calls, forms, bookings or sales count as a result, and a real test enquiry goes through every tracking path before the campaign goes live.
The number it moves: Waste blocked before the first click
Every change on an account like this one is written to that client's change history, and what it teaches, never the client's numbers, goes into the next account's starting point.
Start with your goals and current setup. We review the opportunity, agree the work and plan the next stage with you.
The call
Thirty to forty-five minutes, free
We discuss your services, customers, website and goals, then identify the most useful next step.
Week 0
The audit
We review your website and advertising, then set out the opportunities, priorities and recommended scope.
Week 1
The build
Everything the account needs before it can spend a dollar: what it will bid on, what it must never pay for, the ad copy, the assets, the landing pages and the tracking. It waits in our approval queue, and a real test enquiry goes through every tracking path before anything is live.
Day one
You press go
Campaigns are created paused, every time, so you can read the whole build first. You activate when you are ready, not when we are.
Days 1–14
The clean
We review search terms, exclude irrelevant searches and refine keywords and ads using the early campaign data.
From there
Rhythm
Regular optimisation and reporting, with reviews of lead quality, customer value and where to focus the next stage of work.
Before you ask us anything
Here is what everybody asks first.
FAQ
The questions this raises.
How the results were measured and how the approach could apply to your business.
We divided quote requests by clicks for the data-cabling ad groups, did the same for the CCTV and security camera ad groups, and divided one rate by the other, over every day the ads ran. A quote request is a quote form sent from the website after an ad click. The result is rounded down.
How did the alarm and intercom campaign do?
Over the 11 weeks it ran, alarm, intercom and door-entry searches took 34% of clicks but brought in 24% of quote requests. They converted well below data cabling and a little below CCTV over the same weeks, and the campaign is now paused.
Are phone calls counted?
Calls were recorded only as taps on the call button, which do not confirm a conversation. Taps made up about a third of all contact from the ads and are left out of the quote-request rates, so the rates are a minimum.
Does a higher quote-request rate mean more profitable work?
Not necessarily. No job outcomes are recorded for this account, so this page compares how often clicks became quote requests, not the value of the work that followed.
What do the results in this Nex Data case study measure?
Campaign results describe the enquiries or job outcomes reported for the client. Each figure identifies what it measures.
Which records support these results?
Result basis: While the ads ran. The labels distinguish advertising conversions, call/form enquiries and won-job revenue. Enquiry events can include repeat calls; booked jobs are reported separately.
Would this work for my business?
We assess your service area, competition, margins and customer value, then build a plan around the opportunities in your business. The first call establishes the priorities, budget and tracking for that work.
How would you plan this for my business?
We start with your goals, service area, competition and customer value. From there, we recommend the channels, website improvements and tracking that fit your next stage of growth.
— 09 · Read next
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Every study we have published sits in the library, filterable by industry and by the work involved.