A clear cleaning scope
Identify what is included, which extras are available and which property types your team handles. The message should help customers recognise the right service before requesting a price.
Find customers for the cleans your team wants to take on.
A tenant booking an end-of-lease clean and a facility manager arranging a site walkthrough need different information. SoudCoh plans cleaning campaigns around the property, the service and the next decision. We separate one-off cleans, specialist treatments and ongoing contracts, then give each a useful enquiry route. That helps your team understand the job before quoting and keeps the account focused on the work you can deliver.
Identify what is included, which extras are available and which property types your team handles. The message should help customers recognise the right service before requesting a price.
Set coverage and campaign priorities around crew availability, travel and the dates customers need. Commercial contracts also need room for assessment and proposal preparation.
End-of-lease, carpet, upholstery and commercial cleaning searches describe different jobs. We group the account around those needs and the areas served. That makes it easier to see which services bring suitable enquiries and to adjust priorities as the booking calendar changes.
A domestic form might need the suburb, property size, cleaning date and requested extras. A commercial enquiry needs the premises, frequency and site requirements. We match the form to the service so the team can prepare a useful response and arrange the next step.
The customer should be able to check inclusions, preparation and how the quote works. Genuine work photos can show the surfaces or properties you clean. Where an assessment is needed, the page explains that process rather than suggesting every job has a standard scope.
We review search terms for booking intent and suitable work, then follow calls and quote requests through the records your team maintains. Employment searches, product purchases and enquiries outside your coverage can need attention. Useful customer questions feed into clearer pages and ads.
These examples cover different buying situations, from a move-out clean to a recurring commercial arrangement.
Service campaigns for cleaning enquiries, with calls and forms tracked through to the work recorded as won.
Lumex Cleaning case studyCommercial cleaning ad groups organised by premises, with matching pages and written quote requests that give the team context before a walkthrough.
Rex Group case studyThe account review separates enquiries by service and, where recorded, by booked clean or contract opportunity. We look at ad spend, enquiry cost, quote response and the work won. A commercial proposal may take longer than a move-out booking, so the review allows time for those different decisions to develop.
Bring your cleaning services, inclusions, coverage, crew capacity and current quote process. Examples of useful and unsuitable enquiries help define the brief. We agree the details a customer should provide and how your team will record booked work, declined quotes and opportunities still being followed up.
SoudCoh’s current guide is A$12–A$25 residential, A$80–A$120 or more commercial per enquiry. These planning figures cover ad spend before GST and management fees. Cleaning type, area and account history affect the result. A residential booking and a recurring commercial contract should be assessed separately.
Yes, with a structure that keeps the services and enquiry paths clear. Domestic bookings and commercial site assessments need different questions, landing pages and follow-up. We review them separately so one result does not hide what is happening in the other.
We can adjust priorities around the services, areas and dates you want to fill. Demand and competition still affect the response, so the campaign should work alongside an up-to-date schedule and a team ready to reply to new enquiries.
Only where fixed prices accurately describe your offer. For variable work, explain what affects the quote and ask for the details needed to assess it. Clear inclusions and optional extras help customers understand what they are requesting.
Tell us the clean types, properties and areas you want to grow. We’ll review the campaign and the enquiry process together.
Talk to SoudCoh