Care to Move
Automotive & Transport
The short version · within 6 weeks
SoudCoh created high-converting video ads, built smart audiences, integrated a custom CRM, and optimised lead tracking, delivering better-quality leads and consistent growth for Care to Move.
The result.
within 6 weeks
+100%
Lift in Total Leads
within 6 weeks
A$9-12
CPL on Top Ad Sets
within 6 weeks
2x
Faster Response Times
within 6 weeks
- Industry
- Automotive & Transport
- Discipline
- Automotive & Transport
- Services
- Automotive & Transport · Facebook Ads · Instagram Ads · Video Advertising
- Measured over
- within 6 weeks
Every figure above was read out of this client's live account and is reproduced exactly as the study publishes it. It is a record of what happened on one account, in one market, at one budget — not a forecast for yours.
What would this look like on your account?
Different market, different budget, different numbers. The first call is where we work out whether the same approach fits yours at all.

The case study
About Care to Move
Care to Move is an Australian senior relocation service that helps older adults and their families navigate the emotional and practical challenges of downsizing. They needed a reliable stream of qualified enquiries from seniors and carers ready to take the next step. SoudCoh designed a Meta lead generation campaign built on empathy-driven creative, qualifying instant forms, and automated CRM follow-up. The result was a doubling of lead volume at a consistently low cost per acquisition.
The Challenge
Generating leads for senior relocation services requires careful messaging and trust-building. Care to Move faced four key obstacles before SoudCoh stepped in.
Low Brand Visibility in Competitive Feeds
Competitors ran loud but shallow campaigns. Seniors scrolled past rushed, salesy ads, and creative fatigue pushed acquisition costs higher with each cycle.
Trust Gap for Sensitive Life Decisions
Relocating elderly parents is deeply emotional. Without visible care, credibility, and social proof, hesitation grew and stretched sales cycles significantly.
Fragmented Messaging Across Audience Segments
Retirees, adult children, and aged-care professionals each needed different stories. A single message approach diluted relevance and reduced conversion rates.
Slow and Inconsistent Lead Follow-Up
Warm leads cooled before the team could respond. Without automated routing and templates, response lag masked the campaign's true potential.
Our Strategic Approach
Lead Generation Strategy for Senior Services
We built a human-first performance engine that paired empathy with precision targeting. Every ad was designed to make stressful downsizing decisions feel lighter, while the backend system kept costs tight and follow-up momentum strong throughout the campaign lifecycle.
Empathy-Led Social Media Advertising
Soft visuals and short, heartfelt videos showed real support moments during senior relocations. Headlines like "Helping Seniors Relocate With Care" and "Stress-Free Moves for Older Adults" drove trust, dwell time, and high-intent engagement across Facebook and Instagram.
Qualifying Instant Forms for Higher Lead Quality
Custom form questions filtered casual browsers and funnelled only ready-to-talk families straight to the CRM. This approach dramatically improved lead quality without adding friction to the user experience.
Advantage+ Creative Optimisation
Meta's AI-powered creative remixing kept the best-performing headlines and images front and centre, beating ad fatigue before it could impact cost per lead or engagement rates.
Speed-to-Lead Automation Playbook
Pre-built response templates for SMS, email, and Messenger halved reply times. Faster follow-up boosted booked consultations by double digits and kept warm leads from going cold.
Target Audience for Senior Relocation Campaigns
The primary audience was older Australians preparing to downsize and their adult children who often coordinate the move. Secondary targeting reached aged-care professionals and retirement village partners seeking trusted relocation support for their clients. Every ad spoke to empathy, reassurance, and simplicity.
Services Delivered
Results
within 6 weeks
The campaign delivered rapid momentum with performance highs that held consistently. Higher-quality enquiries with clear intent signals translated into more bookings from carers and retirees ready to act.
Why This Matters
This senior relocation lead generation campaign proved that compassion and conversion performance can coexist. Care to Move now has a predictable pipeline of ready-to-speak families, stronger brand presence in the aged-care space, and the confidence to scale into new postcodes across Australia. By blending empathy-driven advertising with data and disciplined optimisation, SoudCoh turned quiet trust into sustainable, measurable growth.
Tags
- Automotive & Transport
- Facebook Ads
- Instagram Ads
- Video Advertising
- Lead Generation
- CRM & Automation
That is one account. Yours is a different one.
We read your ads, your search presence and your tracking the same way this one was read, and tell you what we would change first.
What every number on this page actually means.
Marketing words get used loosely, and a loose word can make a small result look like a big one. Here is exactly what we mean by each of them.
- Conversion
- One real action by one real person: a phone call that lasted long enough to be a conversation, a submitted enquiry form, a booking, or a purchase. Not a page view and not a form that merely loaded.
- Cost per job · cost per lead
- The advertising money spent, divided by the number of those actions. It is the only figure that tells you whether the advertising is worth doing, which is why we publish it next to the count.
- Conversion rate
- The share of people who clicked the ad and then did the thing. A high click count with a low conversion rate usually means the ad and the page are promising different things.
- Ad spend
- Money that went to the advertising platform, not to us. Our management fee is separate and is never included in a cost-per-job figure, because mixing them would flatter the number.
- The measurement window
- The dates the figure covers, named every time. Where a study covers a launch, the clock starts the day campaigns went live — not the day the graph started looking good.
- A starting point
- Where a study knows what a figure was before the work began, that number is printed next to the one it became. Where the account had no history to compare against, the result is printed on its own rather than measured from a number nobody recorded.
- Qualified lead
- An enquiry that matched the service and the service area, so it was worth someone picking up the phone for. Where a study says qualified, somebody checked.
- An anonymised client
- Government, council and cultural-institution engagements are published as sector and jurisdiction only. The work and the measured outcome are described in full; the organisation is not named.
One more, because it matters most: nothing on this page is a guarantee. It is a record of what happened on one account, in one market, at one budget.
What this study cannot tell you is what the same figure looks like on your account — so the cost-per-lead calculator, with your own click price and close rate. It takes about a minute and asks for nothing.
This page exists because of two of the six stages.
Compound is how our team works on any account — six stages every change passes through. Two of them are why there is anything honest to publish.
Meter
If it can't be measured, it doesn't get bought.
Before a dollar moves, every action worth money to the business is tracked as itself — calls, forms, bookings, purchases — with values attached. Without that stage there is no honest number to publish afterwards.
Ledger
Every change we make becomes a record you can open.
Every change lands in a dated record as it happens — what was added, what was stopped, what was rewritten and what it cost. Writing this page afterwards was reading a file, not reconstructing a memory.
What actually happens after the first call.
No mystery and no lock-in before you have seen anything. This is the sequence every account on this site went through.
- The call
Thirty to forty-five minutes, free
What you sell, who buys it, and what one customer is worth to you. No deck. You leave with a real number for your situation rather than a range.
- Week 0
The audit
We open your account — or your competitors' ground, if you do not have one yet — and write down every leak we can find. That list is yours whether or not you work with us.
- Week 1
The build
Everything the account needs before it can spend a dollar: what it will bid on, what it must never pay for, the ad copy, the assets, the landing pages and the tracking. A second person checks all of it before anything is live.
- Day one
You press go
Campaigns are created paused, every time, so you can read the whole build first. You activate when you are ready, not when we are.
- Days 1–14
The clean
The busiest fortnight your account will ever have. Search terms read daily, waste negated, early winners promoted, ad copy iterated against what is actually being served.
- From there
Rhythm
Weekly optimisation, reporting on a fixed cadence whether the news is good or bad, and a proper conversation each quarter about where the next block of budget should go.
Before you ask us anything
Here is what everybody asks first.
The questions this raises.
Whether the figures are real, how they were measured and over what length of window, what it costs, and whether any of it would hold for your business.
The first call is free and there is no deck.
Book a callAre the figures in this case study real?
Yes. Every number on this page was read out of the client's own advertising account and is printed here exactly as the study publishes it, beside the period it covers. The dashboard and ad images are screen-grabs of that account rather than recreations. If one of these figures matters to your decision, ask about it on the first call and we will walk you through where it came from.
How were these numbers measured, and over what window?
The headline figure covers within 6 weeks, and every other figure on the page is printed beside the period it belongs to. We publish the LENGTH of a measurement window and the year, and withhold the exact dates — when a client advertised, and how their trading calendar looks, is their commercial information rather than ours. A conversion means one real action by one real person: a phone call that lasted long enough to be a conversation, a submitted enquiry form, a booking, or a purchase. Not a page view, and not a form that merely loaded.
Would this work for my business?
We cannot promise you the same numbers, and nobody honestly can. What this page tells you is what was achievable in that market, at that budget, for that service. Your competition, your service area, your margins and what one customer is worth to you all move the answer. On the first call we build the picture from your figures rather than someone else's, and if the honest answer is that this channel is wrong for you right now, we will say so.
Why does this study show a result but not a starting point?
Because in most of these engagements there was nothing reliable to start from. A brand-new advertising account has no history, and a business that was tracking enquiries on paper or in a spreadsheet has no comparable figure either. Where a real before-number exists we print it next to the after-number, so you can see the movement rather than take our word for it. Where it does not, we print the result on its own. Back-solving a starting point from a percentage would make the page look better and mean less.
Would my business get the same result?
We cannot tell you that, and nobody honestly can. What this page tells you is what was achievable in that market, at that budget, with that service. Your competition, your service area, your margins and what a customer is worth to you all move the answer. On the first call we build the picture from your numbers rather than from someone else's, and if the honest answer is that this channel is wrong for you right now, we will say so.
How much would this cost to run?
Two separate numbers. Your ad spend goes to the platform, and what it needs to be depends on how competitive your market is and how many jobs you want — the smallest companies we work with invest a minimum of A$3,000 a month, and our largest clients run multiple eight figures a month across paid channels. Our management fee is separate and scales with the work. The first call is free and you leave it with a real figure for your situation.
How quickly could we start seeing enquiries?
It depends on the channel. Paid search meets demand that already exists, so calls and forms can arrive within hours of launch, and the first two to four weeks are an optimisation period where waste is cut daily. Most accounts settle into their best rhythm around 60 to 90 days. SEO, content and brand work run on a much longer clock — months rather than weeks — and we will tell you which one your situation actually needs.
Am I locked into a long contract?
No long-term lock-in. We would rather keep the work because it is producing than because a contract says you have to stay. What we do ask for is enough runway to be fair to the account — a campaign judged on its first ten days is being judged during the part where we are still cutting waste out of it. Terms are put in front of you in plain English before anything is signed.
More accounts, same discipline.
Studies from the same kind of work, so you can see how the pattern holds across different businesses.

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Home Services
Sydney plumbing leads: 80 enquiries at $110.72 for Eagle Plumbing
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More of the same work.
One account proves very little on its own. The closest neighbour to this one is Car detailing Sydney: 122 enquiries in a 31-day period; its window is a 31-day period in 2026. The rest of the trade is below, with what each one is known for and how long that figure covers.
The work that produced this.
Everything above was delivered by one of a handful of things we do. These are the ones this account leant on, written up in full rather than summarised.
- Advertising a vehicle service on FacebookWhere reach is cheap and the offer does the work. The usual first channel for automotive and transport accounts.
- Quote requests that turn into bookingsThe channel plan, the follow-up and the reporting, written up as one programme rather than three suppliers.
- Replying while the customer is still interestedIn automotive the second quote to arrive almost never wins. Response time is the whole game.
The briefing behind the work.
The case study records what happened. These two explain the channel, measurement or operating decision that made the result interpretable in the first place.
A platform choice made from the workflow rather than from the feature list. That case is argued in GoHighLevel and HubSpot solve different operating problems.
The small data contract that determines whether follow-up and attribution survive contact with the real workflow. The other half of it is set out in The six CRM fields to fix before buying another lead.
The work behind this one is written up in full under advertising a vehicle service on facebook, and the operating sequence behind every study on this site sets out the sequence in order.
Want results like this?
Thirty minutes on your numbers rather than somebody else's, and a written list of what we would change first. Yours to keep either way.
No pitch deck. No upsell. A real conversation and a written list of leaks.
